Didn't receive what I ordered.

Quick find code: 410-411-761-66231314



Posts: 39,756Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there

Did you buy directly from the website here or through a mobile app?

If you bought directly from the website here, there will be a confirmation message in the 'Messages' tab on your account.
If there is no message about the purchase, check any other accounts you own and check the email you received from Jagex about the purchase.
The email will tell you what account the purchase was made for.

If you purchased through a mobile app, check the troubleshooting points under "Membership / Item not added to account" on the Common Mobile Payment Issues support page.
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04-Oct-2021 10:21:43

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