Payment Issues

Quick find code: 410-411-772-66232841

Sep Member 2020


Posts: 6,839Rune Posts by user Forum Profile RuneMetrics Profile
I have 1 year membership but over the past year I keep getting £15 took out of my bank account, I keep forgetting to look into it... I've gone into my payments section on my account and can't work out what I've been paying for...

How do I contact payment support?

18-Oct-2021 13:18:25

Mod Alex S

Mod Alex S

Jagex Moderator Forum Profile Posts by user
You'll find a list of options here where you can submit a ticket to Player Support and we'll handle your request.

Response times are slightly longer than normal ( ~ 4 days at the moment) as we received exceptionally high contact when Group Ironman was released in OSRS

18-Oct-2021 13:23:13

Oct Member 2017


Posts: 24,691Opal Posts by user Forum Profile RuneMetrics Profile
Hey, there's a few places you can try to work out the issue:
Cancel subscription - click 'Locate your subscription' to view payments for x card
Refunds - Contact Jagex support if you believe they have charged you for unused items
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot!

18-Oct-2021 13:25:35

fmod Member


Forum Moderator Posts: 19,571Opal Posts by user Forum Profile RuneMetrics Profile
Hi Marbian

You have gotten some relevant responses already, though I have gone ahead and moved your thread to the appropriate section in case you happen to have further questions or require any clarifications.

All the best!

Stand up for what is right, even if you stand alone

18-Oct-2021 21:08:30

Aug Member 2004


Posts: 10Bronze Posts by user Forum Profile RuneMetrics Profile
Having issues too, they can't get the expire date right on my card. The banks states they showing year 22 but I put in 24. Email has been sent with no results. Would love to find a human to help with this Having problems renewing members. It's the expire date , the bank says they r saying they have wrong date, I have tried several times, , even through email I have told jag ex the problems, but I'm not getting any help. I have to prove I'm human , hint jag ex! Membership 2010, would love help

04-Nov-2021 09:41:37

May Member 2006


Posts: 39,463Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there

Just try setting up a new payment subscription with the correct expiry date.
The new subscription will auto-cancel the previous subscription.

If you still want to contact Billing Support, use the 'Contact Us' button on the Common Credit Card Issues support page to navigate to a message form.
All contacts to Billing Support need to be done through the webforms and cannot be done by email.
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04-Nov-2021 22:42:01

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