I have 1 year membership but over the past year I keep getting £15 took out of my bank account, I keep forgetting to look into it... I've gone into my payments section on my account and can't work out what I've been paying for...
Hey, there's a few places you can try to work out the issue: Cancel subscription - click 'Locate your subscription' to view payments for x card Refunds - Contact Jagex support if you believe they have charged you for unused itemsLife is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot!
Having issues too, they can't get the expire date right on my card. The banks states they showing year 22 but I put in 24. Email has been sent with no results. Would love to find a human to help with thisHaving problems renewing members. It's the expire date , the bank says they r saying they have wrong date, I have tried several times, , even through email I have told jag ex the problems, but I'm not getting any help. I have to prove I'm human , hint jag ex! Membership 2010, would love help
Just try setting up a new payment subscription with the correct expiry date. The new subscription will auto-cancel the previous subscription.
If you still want to contact Billing Support, use the 'Contact Us' button on the Common Credit Card Issues support page to navigate to a message form. All contacts to Billing Support need to be done through the webforms and cannot be done by email.