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Trying to get account

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Gist95966

Gist95966

Posts: 40Bronze Posts by user Forum Profile RuneMetrics Profile
So I just recently was going through my brother's stuff again and he passed away from cancer back in 2016. I found a picture that had his old account name. I tried to recover but was denied right away by Jagex. Is there a way I can get in actual contact with them and not the filter system about this?

12-Aug-2020 22:32:02

Malua
May Member 2006

Malua

Posts: 36,516Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Gist95966


If an account owner dies, their Runescape account does not form part of their estate.
It cannot be willed or passed on to another family member.

Your brothers account becomes inactive and is never played again.
The executor of his estate can formally contact Jagex to get the account disabled.

I am sorry your brother has passed but no-one can assist you to get access to his old account.
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13-Aug-2020 00:22:41

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