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OSRS Account reset?

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Jadeárevia
Aug Member 2020

Jadeárevia

Posts: 4,821Adamant Posts by user Forum Profile RuneMetrics Profile
Hey all, I stopped playing the game quite a long time ago, I believe dungeoneering was just barely coming out.

After old school had been released for a few years, I came back to it, briefly, maybe like 1 month before life got really busy and I ended up quitting the game again. Ive since returned, and now my career is a little more settled and have more time to devote to this, so I went to log back in, only to find my account had been reset. I was a fairly low level, but it sucks to start at 0 again. The first bit of runescape is a pain in the butt to overcome.

Anyone know what this would have occured and what if anything can be done about it?

EDIT: clarification, I know all accounts get reset upon starting old school for the first time. but this is a 2nd reset i'm refering to. I leveled my character up a fair bit from 0 and now it's back to nothing.

12-Aug-2020 01:59:08 - Last edited on 12-Aug-2020 02:03:57 by Jadeárevia

Malua
May Member 2006

Malua

Posts: 36,512Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Jade revia


You should investigate whether you used a different account back when you tried Old School.

I say this because there is no such thing as a full reset of an account, either in OSRS or in RS3.

If you usually login with a 'username', investigate whether you created an account with an email login.
Try the tools on the Forgotten login support page.

The 2013 upload of OSRS was an upload of a 2007 build of the game but it contained no game saves of people accounts.
Because people had been playing and training their accounts for six years (between 2007 and 2013) including the introduction of two new skills (Summoning and Dungeoneering), it was technically impossible to fit a 2013 account into a 2007 build of the game.
This is why the 2013 upload meant players had to create a new character and start training from Tutorial Island.
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12-Aug-2020 02:26:12

Jadeárevia
Aug Member 2020

Jadeárevia

Posts: 4,821Adamant Posts by user Forum Profile RuneMetrics Profile
Thanks, Malua,

I'm pretty confident this is it. I remember changing my username to this when I started playing OSRS. I tried recovering it via email, but same thing. It was just a clan chat name.


This is certainly my "main' account.

12-Aug-2020 03:13:57

Malua
May Member 2006

Malua

Posts: 36,512Sapphire Posts by user Forum Profile RuneMetrics Profile
If you want to contact Jagex directly about this, go back to the 'Forgotten Login' support page and use this navigation: Still stuck? -> No -> No -> Maybe we can help

That will take you to a form to fill out about your account and you can use the free text box to put your question about your Old School activity.

If you still live at the same address you were living at when you played OSRS a few years ago, they should be able to use geolocation to help you find out if there is another account you have forgotten about.
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12-Aug-2020 03:45:33

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