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refund of purchase!Thread is locked

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OnáTitans
Aug Member 2020

OnáTitans

Posts: 318Silver Posts by user Forum Profile RuneMetrics Profile
Update" As of January 25th, all additional Bank Presets will be made available for free! Just like the Action Bars we made free back in October, this is part of our ongoing commitment to re-evaluate our premium offerings and ensure we're providing value in all the right places."

I just paid 1 preset for 3 bonds... so I want to have my bonds back. Please plan this for update

18-Jan-2021 11:17:18

Trewavas
Jun Member 2014

Trewavas

Posts: 27,431Sapphire Posts by user Forum Profile RuneMetrics Profile
Jagex does offer a comprehensive refunds package, but I'm afraid that this might not cover your recent purchase. You can click the link that I have provided to be directed to the refund page to submit a request, but bear in mind it might be rejected.

However, in Jagex's defence, this is covered in the game's terms and conditions. Items are already offered for free monthly, regardless of previous or planned purchases by players.
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18-Jan-2021 11:32:27 - Last edited on 18-Jan-2021 11:43:22 by Trewavas

Corder
Oct Member 2017

Corder

Posts: 24,511Opal Posts by user Forum Profile RuneMetrics Profile
Corder said:
From Terms and Conditions. Note, this is one snippet and there is a lot more information that you can go through.

13. VIRTUAL CURRENCIES, MICRO-GAME CREDITS AND VIRTUAL ITEMS

Virtual Currency and Micro-Game Credits can only be redeemed within the world of the relevant Jagex Product where you acquired them. Each Jagex Product may contain one or more Virtual Currencies or Micro-Game Credits and unless otherwise stated, each Virtual Currency or Micro-Game Credit is independent and is not exchangeable for any other Virtual Currency or Micro-Game Credit in the same Jagex Product. WE MAY AT ANY TIME IN OUR SOLE DISCRETION CHANGE OR REMOVE ANY ITEM WHICH CAN BE ACQUIRED USING VIRTUAL CURRENCY OR MICRO-GAME CREDITS,
AS WELL AS CHANGE THE AMOUNT OF VIRTUAL CURRENCY OR MICRO-GAME CREDITS NEEDED TO ACQUIRE A PARTICULAR ITEM.
You may only redeem Virtual Currency or Micro-Game Credits for Items on offer at the time of redemption.
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18-Jan-2021 11:40:28

MráReyáRay
May Member 2016

MráReyáRay

Posts: 6,164Rune Posts by user Forum Profile RuneMetrics Profile
Hey:)

Sorry to say Jagex have not confirmed if they will be giving a refund.

Back when they made the action bars free, they also didn't give out refunds to the ones who bought them.

It will just be a waiting game :)
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18-Jan-2021 21:04:34

DracoáBurnz
Dec Member 2011

DracoáBurnz

Posts: 74,074Emerald Posts by user Forum Profile RuneMetrics Profile
MráReyáRay said:
Hey:)

Sorry to say Jagex have not confirmed if they will be giving a refund.

Back when they made the action bars free, they also didn't give out refunds to the ones who bought them.

It will just be a waiting game :)


Uhh, considering what Corder posted, its obvious there isnt going to be any refunds as all sales are final.

So whats this "waiting game" you speak of? What are you waiting for? For jagex to say once again that this wont happen?
Draco Burnz
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18-Jan-2021 21:14:14 - Last edited on 19-Jan-2021 03:21:38 by DracoáBurnz

DracoáBurnz
Dec Member 2011

DracoáBurnz

Posts: 74,074Emerald Posts by user Forum Profile RuneMetrics Profile
Mighte1 said:
Sure. Legally Jagex is in their right.
But... It would be fair/human to give some kind of compensation for those who paid for it before it got free.


No.

This isnt about being "human" or w/e, jagex doesnt owe anyone anything as they are in the right no matter how you put it.

Plus lifes unfair. So just because you chose to get it before they went on sale isnt jagex's fault.

We've been having sales on items for many years now so it was only a matter of time before this happened.
Draco Burnz
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18-Jan-2021 21:15:06 - Last edited on 19-Jan-2021 03:19:56 by DracoáBurnz

Salcos
Dec Member 2020

Salcos

Posts: 866Gold Posts by user Forum Profile RuneMetrics Profile
I will go on record saying that I have all my bank presets unlocked. I do not know whether I bought them via GP and bonds or IRL money and bonds. This was several years ago. However, I do not want a full refund but something in game to compensate for the hours of work (whether at bosses, or my job) that paid for these presets that they are now giving for free. I appreciate what Jagex is doing for their players, but it does give those who have them unlocked the stiff end.
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19-Jan-2021 04:21:02

KAAáGent
Oct Member 2020

KAAáGent

Posts: 15Bronze Posts by user Forum Profile RuneMetrics Profile
I don't really understand though.

Let's say I were to buy a game on steam, and the day after they're selling it at 50% discount, then I'm not going to ask for half my money back, am I? The same applies to real life stores; otherwise I could just go back to the store whenever they're having things I already bought on discount to claim refunds on previous purchases?

On top of that, whether they make it free for others or not should not be relevant to your individual situation, because either way you're keeping those bank slots. The only difference is that other people will now get it for free. To you, nothing changed.

19-Jan-2021 08:00:05

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