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No refund on update?

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Demither10
Aug
fmod Member
2014

Demither10

Forum Moderator Posts: 11,846Opal Posts by user Forum Profile RuneMetrics Profile
I'm not really sure I understand why you feel Jagex should give out some sort of refund. What does adding the auras in-game have to do with the loyalty points you've spent on them? You get the keep the auras, and you got to use them for over four years before they became available in-game. You don't have to spend your Marks of War on them, you can immediately begin working on other rewards from the Hub. Surely that's is worth a year's supply of Loyalty Points; I'm happy enough with the trade, anyway.

20-Jan-2020 23:24:27

Tenebri
Jan Member 2015

Tenebri

Posts: 22,461Opal Posts by user Forum Profile RuneMetrics Profile
Demither10 said:
I'm not really sure I understand why you feel Jagex should give out some sort of refund. What does adding the auras in-game have to do with the loyalty points you've spent on them? You get the keep the auras, and you got to use them for over four years before they became available in-game. You don't have to spend your Marks of War on them, you can immediately begin working on other rewards from the Hub. Surely that's is worth a year's supply of Loyalty Points; I'm happy enough with the trade, anyway.


indeed 100% agree
200m all on 7/3/19
Hail Satan
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20-Jan-2020 23:34:30

TinyThi3f

TinyThi3f

Posts: 311Silver Posts by user Forum Profile RuneMetrics Profile
Fox Totem said:
My first thought about the update was to make sure that I already had the auras being moved. And, as other players have mentioned, I wondered if this update means the eventual end of the loyalty program. A refund is not something I thought of at all because we get to keep the auras.
We do not have to pay for them again.

Also wondering if one would be better off getting any auras remaining in the loyalty shop before they eventually get moved in game too.

Planning on doing that! Just need to log in before the 26th, it’ll save faffing with marks later.

Dilbert2001 said:
Jmods said in the MTX Livestream they are going to consolidate the virtual currencies. They said they are too many virtual currencies and stores and they are planning to consolidate them all, not just LP and SGS, into hopefully a single source. They mentioned Bond is a possible candidate as the major currency or it can be something else... I think maybe the return of Jcoins.

They plan on consolidating virtual currencies, yet added a new one? GG I guess.
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21-Jan-2020 08:10:52 - Last edited on 21-Jan-2020 08:13:40 by TinyThi3f

Visaard
Nov Member 2019

Visaard

Posts: 11Bronze Posts by user Forum Profile RuneMetrics Profile
its a very good move to piss off your recent customers. i just started to play in nov-dec. bought premium in dec. bought 3 zerker auras with lp. and now what? can i please get a refund.
because id rather spend 90h in game to get those 3. technically its a good idea to let those auras to be obtainable in-game. but w/o refund you gonna piss hundreds of thousands of ppl off. and its a good excuse to quit playin and ask for paypal refund.

21-Jan-2020 09:50:57

Visaard
Nov Member 2019

Visaard

Posts: 11Bronze Posts by user Forum Profile RuneMetrics Profile
and its pretty simple. something was exclusive to some very hard to get currency. now its widely available while the currency spent on auras is taken and cant be reassigned. so what now? wait for another year to get 1 more aura? i mean. i started to play 3 mo ago. someone who ll be starting to play like NOW will get 3 auras more since he wont spent lp on em. wtf?

21-Jan-2020 15:27:19

Vakn
Dec Member 2019

Vakn

Posts: 142Iron Posts by user Forum Profile RuneMetrics Profile
T a c said:
Vakn said:
FYI, it's not that the Jmod team wouldn't want to refund us but that they have the inability to, due to current technical capabilities and programming.

They very clearly can give out loyalty points whenever they want. You literally get them in bulk when buying any one of the premier packages. There's no technical limitation.


Removed the text from my original post. After review, my information source was only hearsay.

Thanks! ;)
- Vakn |

21-Jan-2020 17:24:26

Mini JIT
Oct Member 2014

Mini JIT

Posts: 1,363Mithril Posts by user Forum Profile RuneMetrics Profile
Visaard said:
its a very good move to piss off your recent customers. i just started to play in nov-dec. bought premium in dec. bought 3 zerker auras with lp. and now what? can i please get a refund.
because id rather spend 90h in game to get those 3. technically its a good idea to let those auras to be obtainable in-game. but w/o refund you gonna piss hundreds of thousands of ppl off. and its a good excuse to quit playin and ask for paypal refund.


You have gained a lot of xp and levels if you only been playing for 2 months, well done but the thing is most new players will not gain as much as you did and its not like they can make a new account and start bossing right away for 90 hours and unlock the auras. To gain the stats, the weapons, amour and potions would take months on its own. Don't forget that the 1k marks (max) per hour might only be from higher level bosses like telos and raids which most mid level players will not be able to do anyway.

This way you have the use of the aura right away and can even use them to kill cows and goblins if you wanted to . A lot of people have been using them for 8-9 years from when they first came out so should not get a refund.

+ RS3 does not have hundreds of thousands of people.

21-Jan-2020 17:27:48

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 11,403Opal Posts by user Forum Profile RuneMetrics Profile
RS3 is a huge game with a lot of in game content, currencies, updates and players. It is inevitable an update will change the usage of certain items/currencies and because of the huge size of its game content and frequent updates, it is not feasible to make refunds/adjustments to items/currencies for every update to its huge playerbase.

We know for a fact that hundreds of thousands of players engaged in just one Hiscores categories out of many Achievements in December - 331,225 of them:

https://secure.runescape.com/m=hiscore/ranking?category_type=0&table=0&time_filter=2&date=1575229106492&page=13249

Besides, players who have bought the Auras with LP before the changes have already reaped the earlier access of the Auras before the new comers. Many of us veterans already have received huge advantages over the newer players. No refund sounds very fair to me.

21-Jan-2020 19:50:49

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