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Iadieu

Iadieu

Posts: 5Bronze Posts by user Forum Profile RuneMetrics Profile
Hello,

I have not played runescape in a VERY long time (currently in my 30's). I am feeling nostalgic these days and am re-visiting all the old games I used to play in my teens. I tried logging in the other day to discover my account was "locked". Odd, but I sent an email to Jagex to assist with this mystery and this is the email I received back.



Since then I have tried accessing my account, but it still states the account has been banned. Can anyone help me with this or point me in the right direction?

Thank you,
iadieu

29-Sep-2019 20:18:24

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29-Sep-2019 20:19:05

Malua
May Member 2006

Malua

Posts: 33,217Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Iadieu


So, you appealed the ban and received the message to say they were unbanning the account but it is still banned?
Could you please edit your post above and remove the image URL - it shows the account login and we are not permitted to post logins in the public forums.

I will flag this thread and the ladieu account for you.
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29-Sep-2019 22:22:58

Twillow
Aug
fmod Gold Premier Club Member
2005

Twillow

Forum Moderator Posts: 41,056Sapphire Posts by user Forum Profile RuneMetrics Profile
Hello Iadieu

I've hidden your post that contains the image; Malua has let you know why hiding it is necessary. She has also kindly flagged the issue for you.

all the best toward getting the situation resolved
We'll let you skip puzzles when you let us skip bosses. ~Foxxie

@Twillow_RS|| #teamblue|| #Purple4life

29-Sep-2019 23:52:45 - Last edited on 29-Sep-2019 23:54:42 by Twillow

Malua
May Member 2006

Malua

Posts: 33,217Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi again
Iadieu


I have had a response to the flag on the iadieu account.

The JMod suspects you may have been using the wrong login as the ban had definitely been removed from the account.

However, the JMod could also see that the account was not secure and it was being accessed by a third party AFTER the ban was removed.
Because of this, they locked the account and you will now need to prove ownership to unlock it.

They recommend you fully secure the account via these instructions: Securing your account
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01-Oct-2019 23:56:36

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