my buddy just logged in and called me saying all his full dragon is gone no one knows his password he just changed it recently has a bank pin and some how his items are gone on his equipment and his inventory I never saw his account log in since we played last night 8/25 is now 8/26 jagex is useless and ddoesnt replace items and theres no way to contact them so its pretty useless having a support option if they don't value their players
Ask your friend to check his Authenticator. Is his Authenticator still active or has it been disabled?
If his Authenticator is still active it means he has been deceived by a phisher, very likely on social media (Twitch stream, Youtube video, Facebook page). If his Authenticator has been disabled it means his email is insecure.
He should check the logins to his email and change the email password. He needs to re-secure his account. Instructions: Securing your account