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Lost items but not bank itemsThread is locked

Quick find code: 408-409-666-66118048

BloodxLotus
Nov Member 2018

BloodxLotus

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
my buddy just logged in and called me saying all his full dragon is gone no one knows his password he just changed it recently has a bank pin and some how his items are gone on his equipment and his inventory I never saw his account log in since we played last night 8/25 is now 8/26 jagex is useless and ddoesnt replace items and theres no way to contact them so its pretty useless having a support option if they don't value their players

27-Aug-2019 01:18:54

Malua
May Member 2006

Malua

Posts: 33,211Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
BloodxLotus


Ask your friend to check his Authenticator.
Is his Authenticator still active or has it been disabled?

If his Authenticator is still active it means he has been deceived by a phisher, very likely on social media (Twitch stream, Youtube video, Facebook page).
If his Authenticator has been disabled it means his email is insecure.

He should check the logins to his email and change the email password.
He needs to re-secure his account. Instructions: Securing your account
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27-Aug-2019 01:27:05

DiskOfReturn
Sep Member 2017

DiskOfReturn

Posts: 2,152Mithril Posts by user Forum Profile RuneMetrics Profile
Believe it or not but theres actually a glitch where items in inventory become invisible.
Re-logging, banking the items can probably solve this issue, for your friends sake i hope this is the case.

Jagex not having any customer support isn't anything new tho.
Imagination is more important than knowledge.

12-Oct-2019 11:07:03

Twillow
Aug
fmod Gold Premier Club Member
2005

Twillow

Forum Moderator Posts: 41,052Sapphire Posts by user Forum Profile RuneMetrics Profile
I've locked this because the author's situation was resolved a few months and they haven't returned to the forums since then.

With that in mind, please be more mindful of the threads on which you are posting, DiskOfReturn. There is no need to post on an old thread like this that is on page 25 or thereabouts.
We'll let you skip puzzles when you let us skip bosses. ~Foxxie

@Twillow_RS|| #teamblue|| #Purple4life

12-Oct-2019 12:18:45

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