Forums

Can't play, get a black screen

Quick find code: 409-410-995-66139478

Loslis1
Aug Member 2019

Loslis1

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
I'm trying to play Runescape for the first time but I cannot even login. The game loads, but then all I see is a black screen and the cursor. There's also music playing in the background, but I can't see anything apart from the cursor. I'm trying to play in a Mac with Mojave 10.14 and I play OSRS just fine. Is there any way to resolve this issue? I've looked on the support page, but can't find anything.

18-Jan-2020 22:54:42

L0NE DRUID
Jan Member 2011

L0NE DRUID

Posts: 8,603Rune Posts by user Forum Profile RuneMetrics Profile
Hi Guys,

Please allow the Java cache to go to 100% before you log in for the first time, this is why you may see a black screen with music. See Jagex Cache. Of the Community: Tech Support Hub thread.

Let me know if this helps.
A Jagex Verfied Community Helper
Leader of Zealmania
|
A Runescape player since 2005
|
@JagexHelpL0ne

Tech Issues? Click Me!

09-Feb-2020 08:58:18 - Last edited on 09-Feb-2020 09:00:51 by L0NE DRUID

Quick find code: 409-410-995-66139478Back to Top