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Account hacked

Quick find code: 408-409-28-66140180

KleurenDoof9

KleurenDoof9

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I got hacked, got my account back but lost over 200m osrs.

Is there a way u guys can find the hacker? From which ip he logged in so u can connect with other accounts or to which account he transfered the gpís.

Iím really sad atm because its alot of gp.

Please help me out here

24-Jan-2020 15:27:39

IgotUrsCash
Oct Member 2016

IgotUrsCash

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
hi i need help my account just hacked and the person broken my bank atm i need to get logout and i dont know she bots on my account for i get banned plz help me !!!! i really need a j mods plz !!!!!

24-Jan-2020 15:29:41

IgotUrsCash
Oct Member 2016

IgotUrsCash

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
hi i need help my account just hacked and the person broken my bank atm i need to get logout and i dont know she bots on my account for i get banned plz help me !!!! i really need a j mods plz !!!!!

24-Jan-2020 15:29:41

Asahel†Frost
Dec Member 2007

Asahel†Frost

Posts: 14,509Opal Posts by user Forum Profile RuneMetrics Profile
To both of you...

Welome to the forums :)

Please secure your PC, email and Runescape accounts using the advice here:
Security
Keeping your email secure


@KleurenDoof9
I'm afraid Jagex do not return items lost to hijackers. That policy and the reasons behind it are explained here:
Lost Items


@The Toxicose
For information about the ban, and the ban appeal process, see this support page:
Account Bans
You can appeal a botting ban there.

Also, for future reference, please create your own thread rather than piggy-back on someone else's thread. It can get confusing having to reply to two different people.
Glad to be of service :) (Powered by GPPô - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

24-Jan-2020 15:33:55 - Last edited on 24-Jan-2020 15:34:33 by Asahel†Frost

KleurenDoof9

KleurenDoof9

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I know they donít return items, but they can search for the hacker? Or this will be an endless problem like this, i had authenticator and bankpin.

Maybe its a mod again who knows.

They can search for trade logs who it has been transfered 2

24-Jan-2020 15:38:01

Asahel†Frost
Dec Member 2007

Asahel†Frost

Posts: 14,509Opal Posts by user Forum Profile RuneMetrics Profile
@KleurenDoof9

If you had to recover your account, Jagex already know about the hijacking.

Otherwise, you can report the hijacking by emailing
tipoff@jagex.com
and they'll investigate. Please note that email is for reporting only. You won't get an individual reply, and it is not a route to getting your items back.

If the Authenticator was still enabled and accepting your codes, and the bank PIN was the same as you set, then the hijacker either has a keylogger/RAT on your PC, or the information was phished from you.

If Authenticator was disabled, and/or the password was changed and/or the registered email changed, then the hijacker has access to your email account.
Glad to be of service :) (Powered by GPPô - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

24-Jan-2020 15:48:40 - Last edited on 24-Jan-2020 15:51:30 by Asahel†Frost

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