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Hijacked and Banned no Support

Quick find code: 408-409-821-66140188

[#6D796E928]

[#6D796E928]

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
Hi so I've never posted on forums before.

I've played runescape for well over a decade must be 14 years now on the same account. I've been away for work and finally got back and decided to log back in and play. However, on both RS3 and Old-school I was displayed with the lovely message Banned as I've been involved in some serious rule breaking.

I can say now that I have not broken a single rule and have invested a ton of my life and money into this game and now I cant even have the simple leisure of talking to any staff or support and just waiting for a appeal blindly whether I'm allowed an unban or not this is absolute ridiculous. I'm going to lose both Rs3 and old-school accounts which I love and a ton of time wasted as some low life has managed to get past an authenticator on both accounts and destroy everything I have worked for

is there no way to talk to any staff members cause at this point of no reply I'm so tempted to go straight to their HQ cause this is ridiculous that nothing is happening. I don't understand how they can get through an authenticator.

No I have no clicked on any dodgy links I'm very secure with my things so I literally have no clue how this has happened since I've been gone. Its annoying to not even know if I'll get these accounts back with so much time logged and no one can even get the courtesy of a fast response or even an effective one

I have no clue what to do....

24-Jan-2020 16:23:56

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 14,509Opal Posts by user Forum Profile RuneMetrics Profile
Hi there.

First of all, please secure your PC, email and Runescape accounts using the advice here:
Security
Keeping your email secure

If the hijacker disabled Authenticator, then they have access to your email account.

If Authenticator was still in place and accepting your codes, then they either have a keylogger/RAT on your PC, or the information was phished from you.

For information about the ban, and the ban appeal process, see this support page:
Account Bans
What's the reason given for the ban?
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Twitter: @JagexHelpFrost
FC: SilverScaper

24-Jan-2020 16:35:30 - Last edited on 24-Jan-2020 16:35:54 by Asahel Frost

Helpm3123

Helpm3123

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
I logged into my main account and checked the account status it says the following:

Account History
Permanently Banned
Due to the nature of the offence(s) you have committed, your account has been permanently banned.
List of offences
Your account has the following offences recorded.
Latest
Date
Offence
18-Dec-2018
Macroing Major (ban)

24-Jan-2020 16:44:31

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 14,509Opal Posts by user Forum Profile RuneMetrics Profile
You can appeal a macroing ban via the Account Bans support page that I linked.

Make sure your PC & email account(s) are secure first.
Glad to be of service :) (Powered by GPP™ - Share and Enjoy!)
Official Community Helper (Info)
Twitter: @JagexHelpFrost
FC: SilverScaper

24-Jan-2020 16:49:05

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