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Can not enter my citadel

Quick find code: 135-136-530-66005273

Azurumi

Azurumi

Posts: 85Iron Posts by user Forum Profile RuneMetrics Profile
Hello. I have 22 members in my clan. None are active as it has been years since I have even entered my clan. I have not entered it in a long time because it lets me enter it for one second and then kicks me out without an error message.
Any help on getting back into my citadel?

15-Apr-2018 03:12:00

Sicariu
Feb Member 2011

Sicariu

Posts: 9,652Rune Posts by user Forum Profile RuneMetrics Profile
Hi,

The issue you're experiencing is due to a Locked Citadel. After degradation to a Tier 1 Citadel followed by 2 weeks of missed upkeep, a Citadel will lock and not allow anyone to actually enter it.

In order to unlock a Citadel, you need to have 5 different clan members attempt to enter the Citadel within the same week. This will open the Citadel and allow clan members to visit it again.

Unfortunately, this situation is not explained very well in game (if at all).

If you need help with anything else, just ask. I hope this answers your question. :)
~ Sicariu
Leader of
No Sigil No Sleep
- founded 1 April 2013
Need Clan Help?

15-Apr-2018 04:14:00

Azurumi

Azurumi

Posts: 85Iron Posts by user Forum Profile RuneMetrics Profile
Thank you for finally confirming this.
I have been asking people in the game and using google many times, "if I need other active members" and no one knows because the game is so vague about it ...and that is being generous.
Can a member of my clan be a brand new member of my clan and still count as a valid attempt at entering the citadel?
Thanks <3

16-Apr-2018 03:51:27

Sicariu
Feb Member 2011

Sicariu

Posts: 9,652Rune Posts by user Forum Profile RuneMetrics Profile
You're welcome :)

Azurumi said:
Can a member of my clan be a brand new member of my clan and still count as a valid attempt at entering the citadel?

Honestly, I'm not sure how it works now. Years ago when my clan's Citadel had a similar issue resulting in it getting locked, it was during the time that there was a one week probationary period between when a member joined a clan and when they were able to cap. At that time, probationary members did not count towards the 5 total needed to unlock the Citadel, and our failed attempts confirmed that.

Since clan probation has been updated more recently, I'm not sure if you need to have 5 members who've been clan members for more than one week attempt to enter, or if it will work with any clan members.

Worst case scenario, you'll need to recruit 4 people and wait a week to unlock your Citadel, so hopefully all is well. :)
~ Sicariu
Leader of
No Sigil No Sleep
- founded 1 April 2013
Need Clan Help?

16-Apr-2018 23:50:24

Kera
Aug Member 2010

Kera

Posts: 11,102Opal Posts by user Forum Profile RuneMetrics Profile
I think that if you recruit new clan members they will be able to cap ( and count as a visitor) from the get go, provided that they have not been in a clan in the last 7 days.

But as Sicariu said, worst case you can unlock it in a week with your new clan mates.

Good luck

Kera
Kera:
Proud leader of Shattered Moon

17-Apr-2018 19:10:31

Iam Paula

Iam Paula

Posts: 92Iron Posts by user Forum Profile RuneMetrics Profile
Most of my clan are having problems getting into citi. We've tried teleport from Prif & Falador. all we get is black page with message saying " game loading". But it rarely does. How can we get into citi to do upkeeps. we are a tier 7 cit.

28-Oct-2021 04:17:29

Kera
Aug Member 2010

Kera

Posts: 11,102Opal Posts by user Forum Profile RuneMetrics Profile
I've had this problem myself from time to time, but not every time fortunately.
The only thing I can suggest is to keep trying. Try from different worlds too, in case that makes a difference. If you don't have any luck have everyone subject a bug report - and don't forget to mention the name of your clan when you do.

Let us know how you get on
Kera:
Proud leader of Shattered Moon

30-Oct-2021 16:56:40

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