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need help changing pw, hackedThread is locked

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Venturous
Jan Member 2019

Venturous

Posts: 14Bronze Posts by user Forum Profile RuneMetrics Profile
I got hacked by a fake streamer promoting a giveaway of a tbow… it was a fake issy stream...

pretty smart how they did it I gotta give it up to them. making a whole fake stream?!
wow..
AND I put in my bank pin and pw like an idiot( never falled for this before) ffs.
I lost over 100m... idk but they left 21m. somehow kicked me off game too. weird

..anyway I have an old email and cant remember the pass to it to even change my pw in rs so it doesn't happen again. someone plz send help. this means a lot to me.
I just submitted an appeal. and apparently it's sending to the SAME email that I cant recover. im just tryna change my pw

02-Sep-2019 23:23:48

Venturous
Jan Member 2019

Venturous

Posts: 14Bronze Posts by user Forum Profile RuneMetrics Profile
also I dnt even know if I have an authenticator.
but I guess everything always happens at once, cuz my phone just got water damage from work and the screen doesn't register my finger. when I get a new phone and do something like that?

02-Sep-2019 23:47:22

Skod River
Nov Member 2009

Skod River

Posts: 7,679Rune Posts by user Forum Profile RuneMetrics Profile
Hey Venturous.

Well i would suggest you to look into this page :

https://support.runescape.com/hc/en-gb/articles/207217595-Hijacked-account

Follow all steps and start a full recovery since that is the only way , when you dont have access to the old email and at the same time securing your computer/devices.

Always keep in mind that Jagex will NEVER EVER ask for your Bank pin or Auth code.

Will see if this can be move to account help , since it is their this belongs.
Clan : Order Of Adventurers

FriendsChat : Ooa team

02-Sep-2019 23:48:36

Venturous
Jan Member 2019

Venturous

Posts: 14Bronze Posts by user Forum Profile RuneMetrics Profile
I did the appeal already. hopefully I can get my email changed. I have a message connecting this account to a valid email for years ago. and a credit card for extra proof.
that's about it as far as I know.
If I have to restart with this game, I'm done w it

03-Sep-2019 00:00:17 - Last edited on 03-Sep-2019 00:02:31 by Venturous

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