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NEED HELP PLEASE

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cedrick hat

cedrick hat

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
i recently got two of my accounts hacked and sent in recoveries for both. One of them was sucessful but i'm not getting the email to remove the auth. and ive been doing everything the forums and rs support says to do. and its not working. RSN Acid visual. Secondly i can't seem to be able to recover my main account even though im on the same ip it was played on for over three years and i have all the transactions made every on the account in my email on my credit card and know all the passwords used on the accounts. I don't believe a j mod even looked at it as it got denied multiple times in under two minutes...... this happend once before since it is my main and i was able to recover it almost instantly without even having to wait but this was years ago. I recently moved to start schools since i assume this is the problem. I have tried to recover it using multiple different transactoins on the account and nothing has worked. Please for the love of god someone help me. I just want to play again on my main.

20-Jan-2020 01:10:51

Dragon of Ra
May Member 2019

Dragon of Ra

Posts: 281Silver Posts by user Forum Profile RuneMetrics Profile
Hi there
cedrick hat
,

1.
Issue with not receiving the email to remove the Authenticator


Quite often this happens due to your use of a unique email provider. It is always suggested to use GMail as the primary provider of your account. If you are still struggling to receive the email after having waited some time, I would suggest that you submit a password reset and when required, click 'I don't have access to that email address' to proceed with the reset process.

2.
Unable to recover second account


The information you provided is either insufficient or incorrect, as the response is coming back within a couple of minutes as you say. This means that you are not getting past the computer verification process. Take a look at the Denied password resets Support page for more information on what to include in your request for account recovery.

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20-Jan-2020 01:38:08 - Last edited on 21-Jan-2020 12:05:08 by Dragon of Ra

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