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ready to throw in towel

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TheBlackD420
Jan Member 2020

TheBlackD420

Posts: 10Bronze Posts by user Forum Profile RuneMetrics Profile
Just got back on about a week ago and was grinding for membership...
finally acquired it after a couiple days playing..
Found that I had over 30 mil in items on members worlds...
Woke up to all of it and over 20 mil coins gone..
Anyone know of a way to help?

25-Jan-2020 18:49:14

Malua
May Member 2006

Malua

Posts: 34,023Sapphire Posts by user Forum Profile RuneMetrics Profile
Thread moved from Rants forum into Community Led Account Help forum as this is the forum to use when asking for advice on your topic.

Hi there
TheBlackD420


You need to review your email and account security (as mentioned above).
Work through the Securing your account support page.

Do you know how your login information was found out?
Did you have Authenticator on your account?
If so, was it still active or was it disabled?
Did you have a Bank PIN?
If so, was it still active?
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25-Jan-2020 20:41:09

CM Shaddie

CM Shaddie

Local Moderator Posts: 982Gold Posts by user Forum Profile RuneMetrics Profile
Hey there,

I have hidden your other thread regarding this. Please keep this to a single thread for the most efficient help!

Thanks!
They said I could become anything, so I became a torch.

Your friendly neighborhood CM!

25-Jan-2020 20:46:14

TheBlackD420
Jan Member 2020

TheBlackD420

Posts: 10Bronze Posts by user Forum Profile RuneMetrics Profile
Malua said:
Thread moved from Rants forum into Community Led Account Help forum as this is the forum to use when asking for advice on your topic.

Hi there
TheBlackD420


You need to review your email and account security (as mentioned above).
Work through the Securing your account support page.

Do you know how your login information was found out?
Did you have Authenticator on your account?
If so, was it still active or was it disabled?
Did you have a Bank PIN?
If so, was it still active?



I dont know how info was found, i was basically defenseless. they activated authenticator and kept me out for awhile til I restarted it and verified my account.
I had a bank pin but disabled it apparently long ago. This is like a 3 year old account
as of now i have taken time to secure it completely... but Im pretty sure I cant get my items recomped right? thats kinda my biggest issue. i had enough for a full month plus of membership coin/item wise combined

25-Jan-2020 21:36:07 - Last edited on 25-Jan-2020 21:38:57 by TheBlackD420

Malua
May Member 2006

Malua

Posts: 34,023Sapphire Posts by user Forum Profile RuneMetrics Profile
I am very sorry but Jagex does not replace stolen items or gp.

Hijackers typically set Authenticator up to delay account owners from being able to log back in.

These security features (Authenticator/Bank PIN) might be annoying to have to go through when you are logging in or playing the game but they serve a valuable purpose to protect your account and your items.
The Bank PIN stands as the last line of defence when all other defences have failed. For that reason alone, it is really essential.
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25-Jan-2020 21:56:20

TheBlackD420
Jan Member 2020

TheBlackD420

Posts: 10Bronze Posts by user Forum Profile RuneMetrics Profile
Malua said:
I am very sorry but Jagex does not replace stolen items or gp.

Hijackers typically set Authenticator up to delay account owners from being able to log back in.

These security features (Authenticator/Bank PIN) might be annoying to have to go through when you are logging in or playing the game but they serve a valuable purpose to protect your account and your items.
The Bank PIN stands as the last line of defence when all other defences have failed. For that reason alone, it is really essential.


I understand... pretty sure this is my last time on this site then.
Bless

25-Jan-2020 23:08:48

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26-Jan-2020 01:46:14

Tren
May
fmod Member
2003

Tren

Forum Moderator Posts: 82,962Emerald Posts by user Forum Profile RuneMetrics Profile
@ 77Piedude77 - Your post has been removed as spam.

The Community Support Forums are where players get assistance from the Community Helpers and other players. If the purpose of your post is not to provide assistance, then it is spam.
~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

26-Jan-2020 03:31:28

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