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membership not added

Quick find code: 410-411-144-66148510

PnkFld_Snd
Mar Member 2020

PnkFld_Snd

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
hi, I purchased membership for my account yesterday and it still says "attempting payment" on my accounts information. I got a message from jagex saying they had received my payment and upgraded my account but when i log into the game my account doesnt have the membership (playing osrs btw). Anything I could do?

25-Mar-2020 16:54:49

Malua
May Member 2006

Malua

Posts: 35,313Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
gigulisgugge


What display name is the email from Jagex addressed to?
The display name in the email is the display name of the account that received the membership.
If it isn't the right display name, it means you were logged in to the wrong account at the time you bought membership.

The relevant support page is: Bought membership on the wrong account
The 'Transfer Membership' contact button on that page can be used to navigate through to a form to message Billing Support.
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25-Mar-2020 22:52:04

PnkFld_Snd
Mar Member 2020

PnkFld_Snd

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
I did check that and it says its added to the right account. Even when I go to the billing page and to "manage by account" it says that i have an active membership. And its still saying attempring payment.

26-Mar-2020 08:11:09

PnkFld_Snd
Mar Member 2020

PnkFld_Snd

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Tried to add some pictures but they are too blurry so you cant see anything:( I just really hope this could get fixed cause Im getting bored during this quarantineO_o

26-Mar-2020 08:46:20 - Last edited on 26-Mar-2020 08:51:47 by PnkFld_Snd

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