Check the 'Messages' tab of your account (click on 'Account' at the top of this page and log in to get to 'Messages' tab)
You should be able to see both the ticket you sent and a reply in there. If you can see your ticket but can't see a reply, check the time stamp on your ticket. If over 48 hours has elapsed from the time stamp, post back.
I am really sorry but you have posted in the Community Led Payment Support forum. It's strictly all about payment issues in here. An issue like you are experiencing should be posted about in the General forum.