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Membership randomly canceled

Quick find code: 410-411-52-66140391

IZuck187
Jan Member 2020

IZuck187

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
So i got membership about 3 days ago and was playing all of today, just get back on about a hour later and i get a email about it getting canceled. Now I'm not sure how to either get my money back or get my membership back.

26-Jan-2020 05:51:13

Malua
May Member 2006

Malua

Posts: 34,048Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
IZuck187


Did you buy the membership through the Google Play app?
Did you later cancel it to stop the auto renew? (you might or might not have done this)
The issue you have posted about is a known problem.

To notify Billing Support use the Unknown transaction support page.
Navigation on that page: Contact Us -> No -> Let us know some details
This navigation will take you to a message form to fill out to message Billing Support.
Forum Community Helper -
Information about the Community Helper Team

26-Jan-2020 13:31:18

longrng frog
Jan Member 2020

longrng frog

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
This just happened to me too, I wonder if its related. I went through google pay but my bank account shows that it processed, so there is no reason it should've been canceled. Even so, now that it is canceled will I get refunded or credited the 31 days?! I followed the steps above, so I'm looking forward to getting this sorted out.

28-Jan-2020 03:47:32

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