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Issue logging in on Mobile

Quick find code: 450-451-377-66236730

Loxs
Jan Member 2022

Loxs

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
I can't log on to my account on mobile anymore. I've got Android 12 and the game version is 201.1
I will select 'Contineue with RuneScape account' >
Sent to jagex site >
pass capt*ha >
enter credentials >
enter 2-factor auth code >
sent back to mobile app login screen

No error codes anywhere, I can login fine on PC.
Any ideas?
Thanks!

23-Nov-2021 15:47:14

Corder
Oct Member 2017

Corder

Posts: 27,893Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi, it looks like the solutions from this thread also applies here.

Prior to being sent to website, there should be 3 dots on screen that you can click and choose to access website using your primary browser (e.g. Google Chrome).

Let me know how it goes!
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot!

23-Nov-2021 17:15:12

Tradesman2
Feb Member 2011

Tradesman2

Posts: 94Iron Posts by user Forum Profile RuneMetrics Profile
I will be trying the other thread solution as well.

Just wanted to add that this problem or one very similar still exists.
My android phone loads the RS app then I have to choose a login method.
After making a choice it pops up a white screened window overlay that makes me enter credentials and then do capt*ha humanity confirmation.
Once I do that it reloads the launcher from the beginning.
Then it makes me pick a sign in method again.
Then the white screen asking for credentials and capt*ha.
Then reloads the RS app/launcher and so on. Just stuck in a cycle, no errors.

Edit: mine was already using chrome so the other solution didn't apply. Sometimes I can login but its fairly rare. Usually I get stuck in this loop, ~95% of the time I try to use Mobile. PC client works fine, just not Mobile one.

20-Mar-2022 22:08:30 - Last edited on 21-Mar-2022 00:43:40 by Tradesman2

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