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Steel Series Query

Quick find code: 14-15-380-66229706

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ModáAlexáS

ModáAlexáS

Jagex Moderator Forum Profile Posts by user
Msjax said:
I went to sign up for the Steel Series offer.
On arrival at their site, it said I could have 400 coins, however, on applying my key code on the RS site, I only got 200 coins.
Where did the other 200 coins go?
Although 200 coins is a very nice gift and I'm grateful for them, just out of curiosity, I'd like to know what happened to the other 200 it said I could have?
Can anyone ' in the know ' explain please?


Just to confirm, the package is meant to give 400 RC + 20 TH Keys. Anyone who has already redeemed the package will receive an additional 200 RC to make up for shortfall (and you'll get to keep the additional 15 keys already claimed)

21-Sep-2021 14:15:14

AsaheláFrost
Dec Member 2007

AsaheláFrost

Posts: 16,215Opal Posts by user Forum Profile RuneMetrics Profile
ModáAlexáS said:
Just to confirm, the package is meant to give 400 RC + 20 TH Keys. Anyone who has already redeemed the package will receive an additional 200 RC to make up for shortfall (and you'll get to keep the additional 15 keys already claimed)
Interesting.

I've just come across someone who purchased a TH key package which should have given him 35 keys, but he only got 20.

Maybe the two packages got switched somehow?


Update
Seems players who claimed the rewards early are having the extra 15 keys removed. I had the 35 keys when I logged in a few hours ago, now I only have 20.
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21-Sep-2021 14:21:57 - Last edited on 21-Sep-2021 14:37:14 by AsaheláFrost

GeneáSimmons
Jan Member 2013

GeneáSimmons

Posts: 276Silver Posts by user Forum Profile RuneMetrics Profile
Same problem as above.
Also didn't know at first who it was who created this thread (found this thread after clicking a redirected post in a newer thread) but good to see a response from the team :)
I didn't use all my claimed keys last night, logged in and found i had 15 less, wondered if maybe you guys had realised the problem and rectified the coins, which is the case.
After seeing your update I relogged but still have 15 keys less than I did when I logged out this morning.

21-Sep-2021 15:24:40

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