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nonaske
Dec Member 2020

nonaske

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
Same problem here. it's been for weeks. Tried clearing cache, no luck.
Reports no answer.
Graphics drivers can't be updated anymore.
Is this a way from jagex for us to buy new computers?

23-Sep-2021 18:41:38

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 20,676Opal Posts by user Forum Profile RuneMetrics Profile
nonaske said:
Same problem here. it's been for weeks. Tried clearing cache, no luck.
Reports no answer.
Graphics drivers can't be updated anymore.
Is this a way from jagex for us to buy new computers?


Not necessarily new computers but the latest version of Windows (or MacOS) and graphic drivers should help most players with this issue, and they don't need to buy anything except perhaps if they need to upgrade their graphics cards.

23-Sep-2021 18:54:02

Tripledigits
Aug Member 2006

Tripledigits

Posts: 288Silver Posts by user Forum Profile RuneMetrics Profile
Unless your system is way behind on it's updates that won't help at all! It's not on the players' end, it's on the game end. There is nothing we can do but wait for Jagex to eventually fix it. again!

24-Sep-2021 16:07:23 - Last edited on 24-Sep-2021 16:09:19 by Tripledigits

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 20,676Opal Posts by user Forum Profile RuneMetrics Profile
Tripledigits said:
Unless your system is way behind on it's updates that won't help at all! It's not on the players' end, it's on the game end. There is nothing we can do but wait for Jagex to eventually fix it. again!


Sort of but not exactly. Jagex have acknowledged players using Intel HD cards may still have problems, but most others don't seem to have many issues when they have their operating systems and graphics drivers up-to-date.

So still, no need to buy new computers if one can get a different graphics card than Intel HD if it is the problem.

24-Sep-2021 16:36:40

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 20,676Opal Posts by user Forum Profile RuneMetrics Profile
Tripledigits said:
So let me understand this. The graphics card in my computers, I have 2 of them, are suddenly, out of the blue, incompatible with Runescape? I'm not buying it.


It is not "suddenly" just because someone posted it in the Recent Game Update forum. This is a known issue for over a year for those who have out of date hw/sw and some with Intel HD.

Please check OP's another thread on the same issue in the Community Led Technical Help Forum like 6 months ago and see if you can find the answer:

Quick find code: 409-410-150-66214431

25-Sep-2021 01:59:47

Dilbert2001
Jun Member 2006

Dilbert2001

Posts: 20,676Opal Posts by user Forum Profile RuneMetrics Profile
baconábit said:
Tomorrow it will be a month. This doesn't seem to be a priority for them to fix at all and it's the second time I haven't been able to really play for a month this year.


This kind of projects in backward supporting legacy computers are always ongoing for all kinds of companies including Jagex, Microsoft, Intel and such. There is really no specific "priority" attached to it, especially when a Jagex's new Steam C++ client is crashing left and right for most players of that game that will need more urgent fix.

26-Sep-2021 15:49:16

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