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how do i send an email to jagx

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DeviláRaptor
Nov Member 2021

DeviláRaptor

Posts: 157Iron Posts by user Forum Profile RuneMetrics Profile
My account has been hacked. They continue to get on the account no matter what i do. I need to speak to someone from jagex. Like a real live person. I have sent messages to support@support.jagex.com but ive received no replies at all. Ive been cleaned out completely.
I just need help taking control of the account again so they cant get in
Help please?

19-Oct-2021 19:24:42

MrsáAna

MrsáAna

Posts: 7,881Rune Posts by user Forum Profile RuneMetrics Profile
The steps to re-gain access and to protect your account may be found here: Hijacked account. If they keep hijacking you, then it means that there may be flaws in your security settings. First of all, check that you don't have any linked accounts to your RuneScape account because these usually allow to easier logging in by bypassing the Authenticator and other methods.

To do so, click on either the "Account" or "My Account" link at the top right corner of your computer screen. Once there, click on "Linked Accounts". If accounts are linked, an "Unlink" button should be visible. You should click on it to ensure that this specific account doesn't have login privileges with your RuneScape account.

More specifically, you should follow the tips/instructions below to improve your security:

Computer security: Securing your computer
RuneScape account security: Securing your account
Email security: Keeping your email secure


In any case, if you do wish to share something with Jagex, you are more than welcome to use the
tipoff@jagex.com
email address. Just know that this is a no-reply email address, which means that they will read your message and address it accordingly, if appropriate, but they will not be able to individually send you a personal response regarding your concern.

19-Oct-2021 19:36:11

DeviláRaptor
Nov Member 2021

DeviláRaptor

Posts: 157Iron Posts by user Forum Profile RuneMetrics Profile
I have my account so its not technically hijacked.
The problem is that they can access my account no matter how many times i change my pw, my username, my email, and they turn the auth off.
I need to talk to a live agent and deal with this.
Ive went back and forth for weeks of changing pw's with them etc etc.
I need my account to be mine again

19-Oct-2021 19:50:10

2_Tron

2_Tron

Posts: 20,761Opal Posts by user Forum Profile RuneMetrics Profile
DeviláRaptor said:
I have my account so its not technically hijacked.
The problem is that they can access my account no matter how many times i change my pw, my username, my email, and they turn the auth off.
I need to talk to a live agent and deal with this.
Ive went back and forth for weeks of changing pw's with them etc etc.
I need my account to be mine again
As Mrs Ana already provided you the link you do need to secure your email account & your computer as they might already have access to your computer.

19-Oct-2021 20:20:26

DeviláRaptor
Nov Member 2021

DeviláRaptor

Posts: 157Iron Posts by user Forum Profile RuneMetrics Profile
Thank you for the reply(s).

I have scanned my computer many times over the past 2 weeks since this has started happening. I scan my computer approximately once every week anyways.
I have changed my email 2 times since this happened.
I have changed my pw 20+ times in the past 2 weeks.
I have added the auth, which they keep taking off, over and over.
I have added my bank pin over and over, which they keep removing.
Now ive lost everything from my account.
So im trying to salvage my near 18 year account.
I appreciate that i must make sure everything is secure and i have done that before i came on the forums.
All i need is to talk to someone live from jagex so i can get them to help me get rid of the hackers.
They are unfortunately very good at what they do and i cannot get rid of them without jagex help.
I would just like to email jagex and have them reply so i can get this help.

19-Oct-2021 20:46:14

2_Tron

2_Tron

Posts: 20,761Opal Posts by user Forum Profile RuneMetrics Profile
DeviláRaptor said:
Thank you for the reply(s).

I have scanned my computer many times over the past 2 weeks since this has started happening. I scan my computer approximately once every week anyways.
I have changed my email 2 times since this happened.
I have changed my pw 20+ times in the past 2 weeks.

I have added the auth, which they keep taking off, over and over.

I have added my bank pin over and over, which they keep removing.
Now ive lost everything from my account.
So im trying to salvage my near 18 year account.
I appreciate that i must make sure everything is secure and i have done that before i came on the forums.
All i need is to talk to someone live from jagex so i can get them to help me get rid of the hackers.
They are unfortunately very good at what they do and i cannot get rid of them without jagex help.
I would just like to email jagex and have them reply so i can get this help.
If you are able to safely transfer RuneScape Authenticator to a mobile device you personally keep with yourself and yourself only, they are unable to 'keep taking off authenticator'.
RuneScape Authenticator doesn't need to be on the same device, the device your are playing RuneScape with.

(sorry for grammar)

19-Oct-2021 20:56:07 - Last edited on 19-Oct-2021 20:57:30 by 2_Tron

MrsáAna

MrsáAna

Posts: 7,881Rune Posts by user Forum Profile RuneMetrics Profile
DeviláRaptor said:
I have added the auth, which they keep taking off, over and over.
The only way to remove the Authenticator is by having complete access to the registered email address on the account. If they keep removing it, then it means that your registered email address is not completely secure. In order to try to fix this, you ought to secure your registered email address by creating a very strong password and by enabling 2-Step Verification to make it harder for someone to try to gain access.

I'd definitely try to change your current registered email address to a GMail account first., if you don't already have it. Then, I'd change the password to a very strong one and then I'd enable Google's 2-Step Verification, which means that they wouldn't be able to access your email unless they have complete control or access to your phone.

Please note that all of the steps above should be taken after double checking that your computer is virus- and malware-free.

Please see the Support article below to completely increase the security of your registered email address:

Email security: Keeping your email secure

20-Oct-2021 14:56:46

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