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my accounts been hacked

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Malua

Malua

Posts: 39,784Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
DeadManTouch


If a hijacker has managed to put through an email change, it means they have access to your email.
Change the password to your email right away and work to secure it.
Instructions: Keeping your email secure

I don't think the display name has been changed.

When you do a recovery, you need to firstly identify the account with its correct login then, once you have clicked on the 'contact Jagex support' link, you enter a current contact email for yourself and then re-enter that same email.
Check your email settings to be certain the hijacker has not set up a block on Jagex emails.

How long have you waited for a reply to your recovery? It can take up to 24 hours.
If you have waited out 24 hours without a reply, work through the points on the Not receiving emails support page then try another recovery.
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21-Oct-2021 03:09:55 - Last edited on 21-Oct-2021 03:13:37 by Malua

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