Recently i have tried to do everything i could do to get my account back i have tried almost everything even posted on twitter /Facebook even going as far as trying to pm jagex mods i attempted to appeal the accounts ban and added the account was hijacked and haven't heard anything back in over a month now so now its time to see if the community can help me and save my account. anyone who has gone through similar please let me know anyone who can help let me know im open to anything at this point
P.S im one of the unfortunates who were hacked through steam too.
that's honestly so painful to see i had just hit 1b gp and got all my skills super high too and now its all gone because i was hacked. like if i was at fault id fully understand but because i had nothing to do with it it just makes it that much harder to take. like i was really enjoying all the content that was coming out and i had worked my but off getting the quests and requirements to fully experience it then ''POOF'' all gone. thankyou for letting me know anyway
Bummer If you have your account hi jacked. Most likely they will empty the account. Sometimes the items go on real world trade. Not to be means all the items you have mostly is gone. Customer Supporter is all you can do. Maybe a Jagex Moderator can help you. Good luck.
@ Xelxius - Your post has been removed as the information it contained is not accurate.
It is not possible to appeal a ban through the Account Status section of the Account Management page. Only mutes may be appeal through that method.
Ban appeals, as long as they ban type is one that allows for an appeal, are all processed through the link at the end of the Account Bans article in the Support Centre. And the turn around time for ban appeals is no longer than 14 days.
@ SupaFluff - If you've already appealed through the Account Bans article in the Support Centre, then there is no other avenue of appeal and the decision is final. If you attempted to appeal through some other method, then do see the Account Bans article for what types of bans may be appealed and how to appeal them.