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main account hijacked / banned

Quick find code: 408-409-579-66230308

SupaFluff
Aug Member 2021

SupaFluff

Posts: 36Bronze Posts by user Forum Profile RuneMetrics Profile
Recently i have tried to do everything i could do to get my account back i have tried almost everything even posted on twitter /Facebook even going as far as trying to pm jagex mods i attempted to appeal the accounts ban and added the account was hijacked and haven't heard anything back in over a month now so now its time to see if the community can help me and save my account.
anyone who has gone through similar please let me know anyone who can help let me know im open to anything at this point

P.S im one of the unfortunates who were hacked through steam too. :(

25-Sep-2021 14:48:10

Ladyolake
Jan Member 2008

Ladyolake

Posts: 6,464Rune Posts by user Forum Profile RuneMetrics Profile
you get 1 appeal. if its denied.. wait about 5-7 years and try again.

333333333, is correct.. nothing more to be done.
The richest person is not who has the most. It is who Needs the least.

25-Sep-2021 16:55:21

SupaFluff
Aug Member 2021

SupaFluff

Posts: 36Bronze Posts by user Forum Profile RuneMetrics Profile
that's honestly so painful to see i had just hit 1b gp and got all my skills super high too and now its all gone because i was hacked. like if i was at fault id fully understand but because i had nothing to do with it it just makes it that much harder to take.
like i was really enjoying all the content that was coming out and i had worked my but off getting the quests and requirements to fully experience it then ''POOF'' all gone.
thankyou for letting me know anyway

25-Sep-2021 17:02:52

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26-Sep-2021 06:21:30

MaxZeroWill
Jan Member 2013

MaxZeroWill

Posts: 300Silver Posts by user Forum Profile RuneMetrics Profile
Bummer If you have your account hi jacked. Most likely they will empty the account. Sometimes the items go on real world trade. Not to be means all the items you have mostly is gone. Customer Supporter is all you can do. Maybe a Jagex Moderator can help you. Good luck.

26-Sep-2021 08:09:11

Tren
May
fmod Member
2003

Tren

Forum Moderator Posts: 87,283Emerald Posts by user Forum Profile RuneMetrics Profile
@ Xelxius - Your post has been removed as the information it contained is not accurate.

It is not possible to appeal a ban through the Account Status section of the Account Management page. Only mutes may be appeal through that method.

Ban appeals, as long as they ban type is one that allows for an appeal, are all processed through the link at the end of the Account Bans article in the Support Centre. And the turn around time for ban appeals is no longer than 14 days.


@ SupaFluff - If you've already appealed through the Account Bans article in the Support Centre, then there is no other avenue of appeal and the decision is final. If you attempted to appeal through some other method, then do see the Account Bans article for what types of bans may be appealed and how to appeal them.
~Tren

Forum issues? ---> See Forum Help
Account issues? ---> See Account Help

26-Sep-2021 16:27:21

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