There is a way to have this checked and investigated. Your friend should head to the Settle an Unpaid Balance Support page. Once there, they ought to scroll all the way down to see and click on the orange
button/link. Usually, it takes up to 48 hours to get a response; however, as of right now, there is a delay in getting responses (see Delayed response times) from Jagex due to a high volume of concerns due to Group Ironman being released.
Furthermore, Mod Alex S has confirmed that it's currently taking approximately 4 days to get a response:Mod†Alex†Ssaid: Response times are slightly longer than normal ( ~ 4 days at the moment) as we received exceptionally high contact when Group Ironman was released in OSRSSource: Payment Issues.
Just let them know that they should be patient, but that it should get resolved .
- Last edited on 20-Oct-2021 16:42:28 by Mrs†Ana