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Lost my only appeal chance :(Thread is locked

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imálukaz

imálukaz

Posts: 19Bronze Posts by user Forum Profile RuneMetrics Profile
Long story short, 5 months ago my main account named "spin 2 wine", was banned for RWT into account selling category.

When I sent in the appeal Ive chosen the wrong category and hence Jagex emailed me back saying there was no appeal regarding that offence.

If someone could help me. My main has so much sentimental value to me, i've played well over 500 days :(

Account was mistaken to sold when it was hijacked. And I tried to recover it. I lost all my valuable items aswell if a Jmod could verify, basicaly wiped.

I tried contacting mod Athena in every possible way but no luck , and got no response. She perpetrated that offence towards me, i tried every way I could to explain what happened.

If someone could please help me, id be grateful for all of eternity.

bt2

24-Aug-2021 13:51:35 - Last edited on 24-Aug-2021 13:56:59 by imálukaz

imálukaz

imálukaz

Posts: 19Bronze Posts by user Forum Profile RuneMetrics Profile
Well that is indeed not true Malua, I had an alt once mistaken for RWT when I was actualy buying supplies off friends to merch for DXP. I gave them gp and then they gave me back items, after jagex rechecked it was unbanned. This was 2 years ago. When I posted on Reddit.

Now regarding my main, its was a Jagex moderator offence i think. Not specificaly RWT but account selling when I read the messege.

But this wasnt me the one who made the offence, Id have never sold my account, specialy with all the value it has to me sentimentaly wise.

All I ask for a mod the check is; how I literaly had lost all my items while someone else was logged. My bank wealth basicaly wiped.
How the guy literaly forced his way to my account by removing Auth, and email.
And hence me trying to recover.

24-Aug-2021 14:14:01 - Last edited on 24-Aug-2021 14:17:11 by imálukaz

imálukaz

imálukaz

Posts: 19Bronze Posts by user Forum Profile RuneMetrics Profile
You do not understand how pleaseful I am to finaly recieve a response .
Alex, I did never recieve an offence regarding rwt, only offences I have is inappropiate language which turned as a mute offence 2 times. Which you can definitely check.

Briefly, my account was hacked two times since I created it 5 years ago; once resulted it grt frozen as hacker bought stuff and then chargedback. Mod winter was the one who stated that I was correct hence unfrozen it. You could ask him. The other time I was hacked was this time. I realt dont know how to prove it.. but both times my wealth was totaly demolished. Idk if that would be catalogued as RWT, i never bought sold gold. Even I had well over 100b at some points.

Mod Alex s, please i dont ask you to believe me, just doubt me and recheck with what I just told you, i beg you. ModáAlexáS said:
The account was given a manual permanent banned as it had been sold multiple times, as well as being involved in RWT

A review of the account was carried out by the Anti-Cheating Team before the ban was applied. I'm afraid the ban is permanent and the account won't be returned to the game

24-Aug-2021 18:15:01

imálukaz

imálukaz

Posts: 19Bronze Posts by user Forum Profile RuneMetrics Profile
I know man, just im saying what had happened so they can atess it. You dont understand the prrsonal value it has had to me.

I cant let it go, when it was unfair what happened to me, if i had done it sure, but I did not..

So far mod Alex S was only customer support that helped me and i appreciate it so much.

24-Aug-2021 19:11:05

imálukaz

imálukaz

Posts: 19Bronze Posts by user Forum Profile RuneMetrics Profile
Thanks mod alex s, i just wana make clear that mod winter did confirm the account was hacked on 2017 and fraudulent payments were done by hacker; hence i was unfrozen. Would it be possible for me to get a second chance? Since it was my first offence. I take the blame for the accounts security. ModáAlexáS said:
The account was already thoroughly reviewed by a senior member of the Anti-Cheating Team before the ban was applied.

Multiple members of staff have been involved in dealing with this account - there have been multiple issues of the account being hijacked, sold, making fraudulent payments (which we've had to refund) as well as RWT on the account.

We gave you security advice back in 2017 and, despite this, there has continued to be various issues with the account.

Ultimately, players are responsible for the security of their account. We have spent a significant amount of resource in Player Support dealing with this account and there is clear evidence that the account is being sold and recovered, as well as being involved in RWT.

I know this isn't what you wanted to hear - but the ban is permanent and will not be removed under any circumstances.

I would recommend continue playing on your new account and make sure that you secure your account

24-Aug-2021 20:11:51

imálukaz

imálukaz

Posts: 19Bronze Posts by user Forum Profile RuneMetrics Profile
ModáAlexáS said:
The account was already thoroughly reviewed by a senior member of the Anti-Cheating Team before the ban was applied.

Multiple members of staff have been involved in dealing with this account - there have been multiple issues of the account being hijacked, sold, making fraudulent payments (which we've had to refund) as well as RWT on the account.

We gave you security advice back in 2017 and, despite this, there has continued to be various issues with the account.

Ultimately, players are responsible for the security of their account. We have spent a significant amount of resource in Player Support dealing with this account and there is clear evidence that the account is being sold and recovered, as well as being involved in RWT.

I know this isn't what you wanted to hear - but the ban is permanent and will not be removed under any circumstances.

I would recommend continue playing on your new account and make sure that you secure your account


Mod Alex S, is there a way I can be given another chance regarding my old main? Maybe offence was different so could be seen as it.

25-Sep-2021 21:37:39

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16-Nov-2021 13:10:02

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