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Lost my only appeal chance :(

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ModáAlexáS

ModáAlexáS

Jagex Moderator Forum Profile Posts by user
The account was already thoroughly reviewed by a senior member of the Anti-Cheating Team before the ban was applied.

Multiple members of staff have been involved in dealing with this account - there have been multiple issues of the account being hijacked, sold, making fraudulent payments (which we've had to refund) as well as RWT on the account.

We gave you security advice back in 2017 and, despite this, there has continued to be various issues with the account.

Ultimately, players are responsible for the security of their account. We have spent a significant amount of resource in Player Support dealing with this account and there is clear evidence that the account is being sold and recovered, as well as being involved in RWT.

I know this isn't what you wanted to hear - but the ban is permanent and will not be removed under any circumstances.

I would recommend continue playing on your new account and make sure that you secure your account

24-Aug-2021 19:18:22

MrsáAna

MrsáAna

Posts: 7,726Rune Posts by user Forum Profile RuneMetrics Profile
Thanks for the clarification, Mod Alex S. You are a gem for taking your time to investigate this matter further for OP. Unfortunately, the outcome is the same, OP. Sorry that it wasn't better news.

24-Aug-2021 19:20:18

zensors
Apr Member 2021

zensors

Posts: 16Bronze Posts by user Forum Profile RuneMetrics Profile
Thanks mod alex s, i just wana make clear that mod winter did confirm the account was hacked on 2017 and fraudulent payments were done by hacker; hence i was unfrozen. Would it be possible for me to get a second chance? Since it was my first offence. I take the blame for the accounts security. ModáAlexáS said:
The account was already thoroughly reviewed by a senior member of the Anti-Cheating Team before the ban was applied.

Multiple members of staff have been involved in dealing with this account - there have been multiple issues of the account being hijacked, sold, making fraudulent payments (which we've had to refund) as well as RWT on the account.

We gave you security advice back in 2017 and, despite this, there has continued to be various issues with the account.

Ultimately, players are responsible for the security of their account. We have spent a significant amount of resource in Player Support dealing with this account and there is clear evidence that the account is being sold and recovered, as well as being involved in RWT.

I know this isn't what you wanted to hear - but the ban is permanent and will not be removed under any circumstances.

I would recommend continue playing on your new account and make sure that you secure your account

24-Aug-2021 20:11:51

Ladyolake
Jan Member 2008

Ladyolake

Posts: 6,485Rune Posts by user Forum Profile RuneMetrics Profile
Mod Alex S has stated that you were given a chance in 2017 to secure your account, which you obviously did not. Hence the manual permanent ban which he also states "will not be removed under any circumstances".

He also suggests you secure your new account and continue playing on it.

Good luck
The richest person is not who has the most. It is who Needs the least.

25-Aug-2021 08:15:32

zensors
Apr Member 2021

zensors

Posts: 16Bronze Posts by user Forum Profile RuneMetrics Profile
ModáAlexáS said:
The account was already thoroughly reviewed by a senior member of the Anti-Cheating Team before the ban was applied.

Multiple members of staff have been involved in dealing with this account - there have been multiple issues of the account being hijacked, sold, making fraudulent payments (which we've had to refund) as well as RWT on the account.

We gave you security advice back in 2017 and, despite this, there has continued to be various issues with the account.

Ultimately, players are responsible for the security of their account. We have spent a significant amount of resource in Player Support dealing with this account and there is clear evidence that the account is being sold and recovered, as well as being involved in RWT.

I know this isn't what you wanted to hear - but the ban is permanent and will not be removed under any circumstances.

I would recommend continue playing on your new account and make sure that you secure your account


Mod Alex S, is there a way I can be given another chance regarding my old main? Maybe offence was different so could be seen as it.

25-Sep-2021 21:37:39

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