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Malua
May Member 2006

Malua

Posts: 39,498Sapphire Posts by user Forum Profile RuneMetrics Profile
All I can advise is that the account deletion was cancelled as you requested (the whole purpose of this thread).

However Jagex have since imposed a manual permanent ban on the account for reasons that are confidential between you and them.

They have left the door open to you and advise that you can email them in about six months time to ask for the MPB to be removed. You would need to use the return email address on the email you received a day or two ago.
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21-Oct-2021 03:59:30

Bagworms

Bagworms

Posts: 100Iron Posts by user Forum Profile RuneMetrics Profile
I have attempted to appeal it letting them know it as irrational decision and lacked judgement , they took it that I was muted and not banned which is not the case since Iím manually permanently banned ; I also used the return email with no response malua , am I out of hope and canít ever get my maxed main back :/Malua said:
All I can advise is that the account deletion was cancelled as you requested (the whole purpose of this thread).

However Jagex have since imposed a manual permanent ban on the account for reasons that are confidential between you and them.

They have left the door open to you and advise that you can email them in about six months time to ask for the MPB to be removed. You would need to use the return email address on the email you received a day or two ago.

22-Oct-2021 12:06:38

Malua
May Member 2006

Malua

Posts: 39,498Sapphire Posts by user Forum Profile RuneMetrics Profile
Malua said:
They have left the door open to you and advise that you can email them in about six months time
Please don't try to email them until the full six months has passed.
In the meantime, you need to work on addressing the reasons why you requested the deletion in the first place. They will not remove the ban until you assure them of that.

The appeal response about being muted instead of banned is the usual (glitchy) appeal response when you appeal an unappealable offence.
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22-Oct-2021 12:49:12

Bagworms

Bagworms

Posts: 100Iron Posts by user Forum Profile RuneMetrics Profile
Thanks for all the help malua , Iíll make sure to resend an email in 6 months and be patient with it ; hoping for a good outcome and hopefully the jagex staff see where Iím coming from ; Iíll make sure to let you know when that happens ; much appreciation Malua said:
Malua said:
They have left the door open to you and advise that you can email them in about six months time
Please don't try to email them until the full six months has passed.
In the meantime, you need to work on addressing the reasons why you requested the deletion in the first place. They will not remove the ban until you assure them of that.

The appeal response about being muted instead of banned is the usual (glitchy) appeal response when you appeal an unappealable offence.

22-Oct-2021 14:39:32

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