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Account Hijacked then bannedThread is locked

Quick find code: 408-409-725-66227000

XJechtX

XJechtX

Posts: 21Bronze Posts by user Forum Profile RuneMetrics Profile
Yesterday I tried logging on to my ironman account (Tiidus) only to find it was already logged on. I used my mainscape account to log on and found someone had been logged on my iron in old school. I messaged the person to get off and have also now changed my passwords and added 2 factor authentication. I was able to get back on to the account and resumed playing as usual.

I tried logging on today only to find the account had been banned for macroing on oldschool. I tried appealing the ban as it was not me on the account and I took steps to regain my account as soon as I was made aware of a hacker.
My appeal was denied. I dont believe the appeal was reviewed properly at all because there is evidence to suggest it was not me using the account to macro. Any check of IP logons should prove it and also having changed the password and account recovery would suggest that the account was compromised.

Can a Jagex mod please review this and remove the ban?? I dont think its fair that I lose my account due to a hacker!

29-Aug-2021 05:07:40

Corder
Oct Member 2017

Corder

Posts: 25,531Sapphire Posts by user Forum Profile RuneMetrics Profile
Hey,

I'm sorry this happened to your account.

When Jagex reviews ban appeals they do check for any suspicious logins, change of IP's and more which would help suggest any hijacking.

Unfortunately Jagex would not have found enough evidence dictating any possible hijacking and so the appeal was rejected.
https://support.runescape.com/hc/en-gb/articles/115002238729-Account-Bans

This can be due to cheat softwares on your own devices, which includes mouse/keyboard and "accessibility" scripts.

I suggest reviewing your device, email and account security in that order and should this happen again also check for any linked accounts in your account settings. You could then create a new account if you so wish.
Security guide
Rules of RuneScape
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot!

29-Aug-2021 05:16:51

XJechtX

XJechtX

Posts: 21Bronze Posts by user Forum Profile RuneMetrics Profile
I really don't believe their checks are sufficient as my appeal was genuine. I would not risk the 1000's of hours put into ironman progress to macro on a game mode that I no longer play, that is just stupid.
Starting over from scratch is not an option. It isn't fair that I lose thousands of hours of progress to a hacker, there must be another way to appeal the ban!?

29-Aug-2021 07:57:08

Corder
Oct Member 2017

Corder

Posts: 25,531Sapphire Posts by user Forum Profile RuneMetrics Profile
I'm sorry, there is no other way to appeal the account's ban.
Try again in a couple of years.
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot!

29-Aug-2021 08:12:05

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