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Ironman hacked and banned

Quick find code: 408-409-799-66232994

qápámang
Sep Member 2021

qápámang

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
To whom it may concern,
I believe I have been incorrectly banned.
I used to play this game quite a lot and haven't played it in about 2 years. I came back to the game recently and tried to log in and see that my account has been permanently banned. I have tried to appeal this through the website as I believe my account may have been hacked as like I mentioned I havent played on it for a very long time.

I have tried to send in an appeal, and never received a response.
Is there any chance you are able to investigate what has happened with me account?


I look forward to hearing from you

Kind regards
Von Joni

20-Oct-2021 05:04:09

Malua
May Member 2006

Malua

Posts: 39,456Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Im gray helm


Firstly, it depends what offence the account was banned for as not all offences can be appealed.

If the offence is appealable, it can take up to two weeks for the appeal to be replied to.

The reasons why a reply is not received after a two week wait are:
1. the offence was not appealable
2. an appeal has previously been submitted and was denied
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20-Oct-2021 05:11:10 - Last edited on 20-Oct-2021 05:12:04 by Malua

Malua
May Member 2006

Malua

Posts: 39,456Sapphire Posts by user Forum Profile RuneMetrics Profile
Macroing is an appealable offence.
If the full two weeks has elapsed, no reply received and the account remains banned, it means there must have been an appeal submitted previously.

It is possible the hijacker submitted the appeal but that wouldn't matter. :(
Jagex need to see that a hijacker was in control of the account at the time of the offence and, somehow, that evidence wasn't apparent.

You can't appeal through the forums.
All you can do now is wait for a possible ban amnesty which may be offered once enough time has elapsed.
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20-Oct-2021 05:42:15

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