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Jagex still using old email

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ScapeRune
Aug Member 2021

ScapeRune

Posts: 33,509Sapphire Posts by user Forum Profile RuneMetrics Profile
Jagex is still sending billing emails to an old email address that I removed from my account a couple of years ago.

In my contact preferences for my account it only shows my current email address. Is there somewhere else I need to go to change where billing emails go?
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26-Sep-2021 11:11:03

ScapeRune
Aug Member 2021

ScapeRune

Posts: 33,509Sapphire Posts by user Forum Profile RuneMetrics Profile
Oh yes the emails are genuine. They’re billing confirmation emails with the correct display name and purchase information. I just want them to be sent to my current email address and was wondering if I had missed a setting somewhere.
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26-Sep-2021 13:51:48

Malua
May Member 2006

Malua

Posts: 39,228Sapphire Posts by user Forum Profile RuneMetrics Profile
Years ago a player making a purchase could nominate a paying email which was not the registered email.
I didn't think this could still be done as I thought all payment confirmation emails automatically went to the registered email.

I think the only way to change where that email goes is to set up a new payment plan (new membership) to override and cancel the previous subscription.

As email addresses are shown as e.g. w*******@g****.com is there a possibility that your two emails are very similar and the email hint is disguising that you still have the old email registered on your account?
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26-Sep-2021 14:17:18

ScapeRune
Aug Member 2021

ScapeRune

Posts: 33,509Sapphire Posts by user Forum Profile RuneMetrics Profile
Malua said:
I think the only way to change where that email goes is to set up a new payment plan (new membership) to override and cancel the previous subscription.

Thanks for your help Malua, this was the answer!

I've had the same payment card on there for years and only re-entered the CVV when starting a new subscription. It was using the email that I provided when I first set the payment method up.
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26-Sep-2021 18:19:26

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