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Stuffed up my account somehow!

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Malua
May Member 2006

Malua

Posts: 39,751Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Glasssaydoe


If you are doing a recovery and entering the email for the other unused account you are entering the wrong login.

A contact email does not necessarily have to also be the login for the account.

Do you know the login?
Did you create the account through your Google?

If you did, the account does not actually have an email login until you add one.
Try the instructions on the Add a login email to Google created accounts and see what happens.

If it doesn't let you add an email login, it means the account does already have one and you must have forgotten it.
You would then need to use the tools on the Forgotten login support page to help retrieve the login.
There are several pathways on that page, depending how you answer the questions. Try answering them in different ways to see if you can get the login.
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28-Sep-2021 11:48:50

Chief Elf
Apr Member 2017

Chief Elf

Posts: 5,111Rune Posts by user Forum Profile RuneMetrics Profile
Having bad memory problems doesn’t make you stupid and having bad memory issues is certainly not your fault.

Let’s try to break this down together. Let me know if I’m getting this wrong.

So you can access RuneScape on pc and mobile fine. It’s just that when you do it, even on your phone, it’s showing you a different email address? Is that correct?

Or do you suspect that your RuneScape account is linked to an email that you don’t own?
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28-Sep-2021 11:51:23

Sigma Smegma

Sigma Smegma

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
@Malua, thank you I'm having a look now. Yes I did create the account through Google so this must be what is mixing everything up for me!

@Chief Elf, you are correct except I cannot play on PC as when I type in my email login and password it's incorrect. I also suspect the account linked is not my email because it is way too long

28-Sep-2021 11:58:33

Malua
May Member 2006

Malua

Posts: 39,751Sapphire Posts by user Forum Profile RuneMetrics Profile
Sorry for banging on about the login when you really need to get the registered email sorted (as per what Chief Elf said).
But the thing is, you cannot make changes or reset the registered email until you can identify the account correctly.
So this issue starts by correctly identifying the login for the account and then you can work on the registered email problem.
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28-Sep-2021 12:02:43

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