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Poor response to unban request

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Fishy Treat
Jul Member 2020

Fishy Treat

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
I had a year long break from RuneScape to come back to my main RSN Soaked Fish has been banned on old school, I am just looking for a Jmod to actually look into this account as I’ve never played old school, I did a a few unban requests they both gave me the generic our system is correct and your account will stay banned. I feel so lost as I have no way to get back the time and effort that was in that account. #freesoakedfish Save Rsn soaked fish

20-Oct-2021 13:20:46

Asahel Frost
Dec Member 2007

Asahel Frost

Posts: 16,216Opal Posts by user Forum Profile RuneMetrics Profile
Hi Fishy Treat.

I've moved your thread to the Community Led Account Help forum as that is a more appropriate place for your question.

I'm afraid, if the ban appeal has been denied, then there's nothing more that can be done. It is a last chance appeal, so once denied, Jagex won't look at it again, and won't respond to further ban appeals for that account.

In order to unban an account, there has to be clear evidence that it was hijacked at the time of the macroing. It seems that the way it was hijacked didn't leave enough evidence stored on the account.
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20-Oct-2021 13:42:56

Mrs Ana

Mrs Ana

Posts: 7,881Rune Posts by user Forum Profile RuneMetrics Profile
Hey, Fishy Treat.

The main purpose of the Account Bans Support article is to allow players to appeal bans that may have been committed by someone else, i.e., Jagex needs to find conclusive evidence that a third-party had access to your account during the time of the rule-breaking event(s). If there is no clear evidence, then it means that an offence was carried out in the account in question.

Sadly, there is nothing else that you may do for that specific account as the appeal has been already used and responded to. I understand that you said you didn't break the rules, but we are regular players here and we are unable to access the evidence that Jagex has against your account. Since they were the ones that checked the appeal and the account prior to that, then there is nothing else to be done since you had the right people look at the account.

I'm sorry that it isn't better news.

20-Oct-2021 16:16:01

Fishy Treat
Jul Member 2020

Fishy Treat

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
I have all the the time stamps of my account logging in to oldschool and logging into an American world on old school, thanks for the responses I’m mainly dumbfounded why I’m being punished for something that I didn’t cause :) it’s also the owner of my clan is there anyway we can get that changed if the account isn’t going to ever get back to be active?

#soakedfishjailedforever
#freesoakedfish
Save Rsn soaked fish

20-Oct-2021 20:36:48

Sadge Fish
Aug Member 2021

Sadge Fish

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
Stay Strong Brother,

RSN Soaked Fish will never be forgotten

Jmods won't look into a falsely banned account because they trust their computer banning system over IP Addresses and Log in logs that you have of Soaked Fish logging into OldSchool Runescape. Not even a home world of the Account, Would be nice if a Jmod would reply to you man :(

Seems that a lot of people are having the same sort of issue with people getting no/poor responses from the Unban Requests, I mean it would be ok if you were banned for actually macroing/cheating. But Banned for something you didn't do is pretty rough.

Poor Customer/player service considering people pay membership to play 90% of the content.

Kind Regards,
Sadge Fish
The best 1 Defence Pure with curses

22-Oct-2021 11:46:00

Corder
Oct Member 2017

Corder

Posts: 24,692Opal Posts by user Forum Profile RuneMetrics Profile
Fishy Treat said:
I have all the the time stamps of my account logging in to oldschool and logging into an American world on old school, thanks for the responses I’m mainly dumbfounded why I’m being punished for something that I didn’t cause :)
I'm very sorry to hear your appeal was denied. I'd just like to echo Asahel Frost here - the evidence sadly just isn't there for Jagex to confirm it was hijacked - this could mean many things, e.g the account was played from your own device or the device was infected by a RAT, etc.

Advice on security:
Device security
Account security

Fishy Treat said:
it’s also the owner of my clan is there anyway we can get that changed if the account isn’t going to ever get back to be active?
Clan ownership automatically transfers to the second-highest ranked player in the clan after 90 days of owner being inactive. If there are two players with the same rank below the owner, the one who joined the clan first will be appointed owner.
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot!

22-Oct-2021 15:42:13

Fishy Treat
Jul Member 2020

Fishy Treat

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Hi Corder, thanks for the little to no information

"Clan ownership automatically transfers to the second-highest ranked player in the clan after 90 days of owner being inactive. If there are two players with the same rank below the owner, the one who joined the clan first will be appointed owner."

Considering the account got banned 2 years ago and nothing has happened with the clan ownership seems alittle farfetched, There's alot of 90days in 2 years.

I wouldn't be making this post if i actually did get banned for something i actually did.

As what Sadge Fish said "Poor Customer/player service considering people pay membership to play 90% of the content."

Extremely poor experience with this games player/customer support.

#Soakedfishnevertobefree
Save Rsn soaked fish

23-Oct-2021 03:27:09

Corder
Oct Member 2017

Corder

Posts: 24,692Opal Posts by user Forum Profile RuneMetrics Profile
Hmm, that would probably mean banned accounts are excempt from auto removal.

I'm aware that RS3 has the 'inactive clan leaders' thread to have inactive clan leaders removed, but this doesn't appear to be offered for OSRS.
Hopefully someone has a better answer for the ownership concern.
Life is like a camera: Just focus on what's important, capture the good times, develop from the negatives, and if things don't work out, take another shot!

23-Oct-2021 03:44:42

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