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Getting disconnected

Quick find code: 409-410-652-66228923

Prokofiev
Apr Member 2013

Prokofiev

Posts: 62Iron Posts by user Forum Profile RuneMetrics Profile
I'm constantly getting disconnected every 10-20s, resulting in ribbons disappearing and not allowing me to access friends list, friends chat, summoned familiar etc. My wifi connection is fine, allowing me to browse the web without much lag/delay. I have tried to flush dns as well as winsock reset. Firewall has allowed runescape to be running. I even tried hopping worlds but disconnections still occur. Still, there are no changes. My ISP has checked my connection and said that my wifi network is doing ok. Asked me to check with Jagex whether their servers are the ones affecting the connection. Please let me know how I can resolve this disconnection issue.
Thou must do as thou must, no matter what. Thine actions bring balance to this world. May Guthix bring you balance.

14-Sep-2021 03:57:56

Petalá7
Sep Member 2018

Petalá7

Posts: 404Silver Posts by user Forum Profile RuneMetrics Profile
Having same problem since 23.09.2021.
Game worked perfectly fine around 5 - 6 am game time.
Game loaded as usual and logged me in around 1 pm game time. Then the problem started.
Screen froze, ribbons went awol, game disconnected repeatedly.

Done the usual of clearing cache (ipconfig as well as deletejs5caches on developer console); cleared cache folder and reloaded game; deleted game and downloaded fresh version of client; checked windows updates and firewall settings .....

Inbetween I rebooted router and shut down/rebooted computer each time .... time consuming and annoying, but trying to make sure ....

No difference. Gave up around 6pm game time and tried again this morning - no change. Game still disconnects constantly.

Same as for the player above, my internet works fine for everything else and Graphic card has latest update as well (as per manufacturers site and windows check) and works as usual with other applications.

What else can I try?

Seem to be okay again for last 10 mins (09:30 game time) ... lets see how long

25-Sep-2021 09:01:44 - Last edited on 25-Sep-2021 10:33:43 by Petalá7

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