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Gift Card rip off! SCAMMED!

Quick find code: 410-411-16-66136862

stevetrevor
Nov Member 2021

stevetrevor

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
I was planning on purchasing Premier membership package, but found that Jagex doesn't accept my debit card. As I was attempting to purchase the membership on the runescape.com website, I was shown that I could purchase gift cards for dollar amounts. So since my debit card wasn't going to work, I asked family to get me Runescape gift cards for Christmas. My son called to ask, do you want the cards that are for a month of membership? And I said, no it has to be dollar amount because I want to purchase the Premier package for $89.99.

NOWHERE did it say that the dollar amount gift cards can only be applied to certain things!
NOWHERE on the card does it state that it can only be used for certain packages!

I now own $120.00 worth of worthless paper!
I am so angry!

I know...so just stop right there...that you are going to reply with the canned answer. The answer that I painfully could only find out after I tried to redeem my gift cards. What a stupid and cruel thing to do to a loyal customer. I was going to purchase two premier memberships this year, one for iron and one for main, but now I won't play at all. I can redeem my $120 for a few bonds and a few weeks of membership. But I have to miss out on the Premier club benefits and fun. And get this, if I want to use gift cards to buy bonds and get premier with bonds, it will cost me $200. That's a bit more than $89.99, right? $400 for both accounts. So you see where the scam comes in...

My money, my gift cards SHOULD BE REDEEMABLE FOR FACE VALUE!!!!!!!!!!!!!
I shouldn't be left with garbage when I paid for GOLD!

Don't even bother replying, because i know exactly what you are going to say and there is no point cutting and pasting that crap. Find a way to fix this deplorable SCAM, or refund my money. Anything else, any other response, will just make me walk away from Runescape and never give you another dime. And after 15 years of faithful membership, you should care. But I'm confident you don't.

02-Jan-2020 05:35:17

Malua
May Member 2006

Malua

Posts: 39,427Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
stevetrevor


We are all players in here, not JMods.

Yes, the RuneScape Pre-paid Gamecard cannot be redeemed for Premier Club membership.
It can only be redeemed for the available packages.
Why?
The card is a physical card that has costs involved in manufacturing, distributing and selling it in physical stores.
The manufacturer gets a cut, the distributor gets a cut and the store that sells the card gets a cut.
There is no other payment to Jagex that has these back end costs, everything else is electronic and is cheaper.

The mistake you made was in not researching this method as any online search would have revealed the limitations of the card.

It is possible to redeem the RuneScape Pre-paid Game cards for Bonds and then redeem those Bonds for Gold Premier but you need seven of the higher value cards to get enough Bonds for Gold and it is the most expensive way to get into Premier Club.

Jagex is located in the UK, not all credit or debit cards can be used for international transactions if YOU are not also in the UK.
Have you tried using PayPal with your card?

If you want to contact Billing Support about the issue, go to the Common Prepaid Card Issues support page and use the 'Contact Us' button to navigate to a message form.
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02-Jan-2020 08:39:02

stevetrevor
Nov Member 2021

stevetrevor

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
gee Malua...thanks for doing exactly what I asked you not to do.

I have bought gift cards from many companies and not once was there ever a restriction on what I could purchase. So if you want to contribute anything constructive to this post, please explain why anyone who has purchased gift cards from many other companies feel the need to research? That was not MY MISTAKE. No one that I know of would ever feel they needed to research a gift card. That is the stupidest thing I've ever heard.

But then again, you responded when I said not to, so I guess that's my explanation.

And explaining how gift cards work? Do you think that insulting me is the best way to be a community helper? WOW...just WOW. Of course there are costs to gift cards, there is also costs to using credit and debit cards and a cost to using pay pal. It is the cost of doing business...Business 101. That has nothing to do with why they limit what you can get with gift cards. Every business that offers gift cards has to pay those costs, not just Jagex, not just companies in England. smh.

04-Jan-2020 05:28:15

Malua
May Member 2006

Malua

Posts: 39,427Sapphire Posts by user Forum Profile RuneMetrics Profile
I know you asked not to be replied to but that is not the purpose of this part of the forums.
I have offered a suggestion to try PayPal and a contact point to Billing Support.
I apologise if you believe that you were insulted.

If you truly did not want a reply you should have posted in Rants to quote: "focus more on the problem, not the solution".
In the forum specific rules the Rants forum is explained as"The Rants Forum is the place to provide us with feedback about anything related to Jagex or RuneScape where your feedback does not fit within an existing forum. Typically this may be where you wish to voice a concern (vent) but may not have fully constructed suggestions and solutions to the issue you wish to raise.

While we prefer all feedback to be constructive and balanced, the Rants forum does allow a certain amount of non-constructive and negative elements."


There is a chance a JMod will read a thread posted in Rants, there is almost zero chance a JMod will read your thread in here.
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04-Jan-2020 08:14:14

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