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SMS Payment

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Gavo
Feb Member 2011

Gavo

Posts: 19,424Opal Posts by user Forum Profile RuneMetrics Profile
Hi all

Trying to purchase a couple of Old School Bonds using SMS as my payment method. When I select the package I would like [5 bonds for $10 AUD], I get taken to the payment screen. Once there, I get the following message:

Original message details are unavailable.
We're sorry - your request cannot be processed at this time - please try again later.

If you are experiencing a persistent problem relating to payments, please contact us.

When I click on the contact us section, it takes me to the knowledge base. Haven't been able to find a solution there.

Anyone know why this is happening? :)

Cheers
Gavo

P.S - Finally back on the forums. Its been a while ;)
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08-Oct-2020 15:30:09

Malua
May Member 2006

Malua

Posts: 39,259Sapphire Posts by user Forum Profile RuneMetrics Profile
Gavo! Hello! :)


The only AUS mobile network that supports an SMS Bond purchase is Optus.

If you have an Optus mobile account and are having problems, work through the troubleshooting page: Common PaybySMS/Boku Issues

p.s. the SMS price for 5 Bonds is AUD $50. You only get one Bond for AUD $10
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08-Oct-2020 23:49:34 - Last edited on 08-Oct-2020 23:53:50 by Malua

laheálehm

laheálehm

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
can i buy the bonds in estonia? about a year ago i bought by sms and i was able to buy 3 bonds for 17 eur but now it says me the same message and keep saying


We're sorry - your request cannot be processed at this time - please try again later.

If you are experiencing a persistent problem relating to payments, please contact us.

17-Nov-2020 05:44:53

PureásnYpr
Sep Member 2021

PureásnYpr

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
Hi I am in Australia and I am with Optus. I am attempting to purchase a 3month membership package by paying with SMS.

I too am receiving the same message that Gavo did

"We're sorry - your request cannot be processed at this time - please try again later.

If you are experiencing a persistent problem relating to payments, please contact us."

It is odd that when I select 160 runecoins (which is available in Estonia funnily enough) the payment proceeds to a window to enter a mobile number however it does not work when selecting for bonds or membership.

To my knowledge I was not aware of any restrictions to Australia. Can I get some assistance with this problem?

20-Sep-2021 15:56:06 - Last edited on 20-Sep-2021 15:57:47 by PureásnYpr

Malua
May Member 2006

Malua

Posts: 39,259Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Pure snYpr


The same error message is showing for me too.

If you try the one month membership, the currently available networks are Virgin, Vodafone and Telstra.

My payment page is showing that it is cheaper to purchase one month at the moment.
My one month price shows AUD 14.00 AUD 17.00.
Does your one month price show the same?

This thread was created nearly a year ago and Optus was the only available network for Oz Runescape purchases back then. It seems to have changed quite a bit since.
sms payments have always been a very changeable thing.
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21-Sep-2021 01:21:04

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