There seems to be no way a bank can separate out payments on more than one account. We cancelled payment on a redundant account as the bank could not see any difference between the 2 payments they cancelled both(all). Could jagex apply an Identification Number to each account so the banks know which is which. It might not usually be a problem but we have no password and the email address is equally redundant.
( I am now trying to fix my account and the help is not helping)
Bit late now the bank has cancelled both. It is not the cancelled account I am worried about. My account is in the free worlds and I have not got an answer to what Jagex really wants. See my other post The help needs help.
You still need to cancel here on the website as the bank will not inform Jagex that a cancellation has been made. Jagex will try accessing the next payment (because they don't know about the cancellation) and they will try a number of times (daily) and keep messaging you to say the payment attempt failed.
The date format Jagex use is DD/MM/YY. If that doesn't work try DD/MM/YYYY. If neither of those work, follow the other instructions I left on the other thread. If you find you still cannot get a message through and several days of attempts have passed, post the display name of the affected account here and I will flag it for you.