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Paypal issues

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Tennian

Tennian

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
I am having an issue with paypal and runescape all in one.

I paid for membership via paypal, and have been paying for a LONG time now. I had membership capabilities, but it seems that my payments continued, but my membership has not.

The payments are still getting taken out of my account, I would like this resolved asap if possible.

22-Sep-2021 16:23:22

Malua
May Member 2006

Malua

Posts: 39,284Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Tennian


If you usually pay with PayPal, the first contact should be with PayPal support to find out why your payments are no longer processing.
Depending on the answer from them, you could move on to contact Jagex Billing Support but Jagex Billing Support usually can't help if they haven't received any payment through from PayPal.

The support page with contact links to both PayPal and Jagex is: Common PayPal Issues
note: the Jagex contact is the
"we may be able to help"
hyperlink.
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23-Sep-2021 02:15:30

Finance
Apr Member 2012

Finance

Posts: 56,333Emerald Posts by user Forum Profile RuneMetrics Profile
I suspect you're paying for membership on a different account.

You can cancel future payments through your PayPal account (look at your subscription settings). If you want to request a refund for any payments that have already been processed, Malua gave you the contact information for Jagex's billing support team.
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24-Sep-2021 12:14:48

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