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Reporting Mobile CrashesThread is sticky

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Pachekita
May Member 2019

Pachekita

Posts: 30Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: Pixel 2
Model Number: HT7AS1A04411
Location: USA
Wifi: yes
Cellular: 4G
Data Provider: Verizon
O*: Android
OS version: 10.0.0

Playtime (Approx): 2 hours

For the last couple of months, the game app closes randomly on me, after installing the game and re installing it and cleaning the caches and storage, I thought the problem was solve, but no.

After two days Wednesday and yesterday Thursday, the game didn't close up on the last two day today after playing for like an hour mining I decided to go to try go complete my slayer task of killing iron dragons, that was around 10:40s near 11 pm USAestern time, them at 11:18pm the game randomly closes on me, lucky for me it was right at the moment I went out of the cave to charge my prayer and on my way back, right when I click on the cave to enter the game frost for a second and then the mobile app OSRS close up, I re opened and wrote the bug report again. This happen on world 366. I been recording evertime I play the world just in case this happen so I don't lost my items as I had lost them before because of this issue of the game randomly closing, specially on the middle of a dangerous situation. Once again I'm force to only do mining and woodcutting since I can't do slayer until this issue is solve. The phone is not hot, so to be honest I don't know what else to do. Should I change my phone? I already had try the suggestions you give me of un install and re install the app as well as cleaning the storage and cache. Any other suggestions for me to try?. Something I found that change, is that when I was transitioning between mining and getting ready to go kill the dragons, I unplugged my phone that was charging while I was mining and I noticed the app didn't close like it usually do, so I thought it was secure to go kill the dragons, but as you see the issue haven't been solve.

18-Jul-2020 12:41:40

Ragnar 96

Ragnar 96

Posts: 180Iron Posts by user Forum Profile RuneMetrics Profile
Device name: IPad Pro
Model Number: IPad Pro 12.9
Location: United States Texas
Wifi: Yes
Cellular: 4G
Data Provider: ATT
OS: Ipad
OS version: 13.6

Game freezes almost anytime I try to enter a high traffic area. Mainly the GE however it will randomly freeze at other times as well. App has to be force closed and re-launched to get it to work. Even then, logging in when at the GE will sometimes automatically freeze it.
*”ˆ”*•‹„„›•*”ˆ”*•‹Member of OSRS Advice Click the link to check us out. Everyone is welcome.*”ˆ”*•‹„„›•*”ˆ”*•‹

23-Jul-2020 05:27:46

Grimgor8
Jan Member 2022

Grimgor8

Posts: 1Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone SE 2020
Model Number:
Location: United Kingdom
Wifi: Yes
Cellular:4G
Data Provider: EE
OS: IOS
OS version: 13.5.1

Playtime (Approx):30-60 seconds
At the time of the crash I was: runecrafting at the Ourania Altar. It also happens at the G.E when it’s busy
Can it be reproduced?: Yes

This has only started happening recently and it works fine on my iPad that is running IOS 12.4.6
The game just stops working and I have to close the app and re open it again to get it to work

30-Jul-2020 00:17:25 - Last edited on 07-Aug-2020 05:54:45 by Grimgor8

WACKY WEEED
Jan Member 2019

WACKY WEEED

Posts: 16Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone
Model Number: iPhone 7
Location: Northern Ireland
Wifi:
Cellular: ID mobile
Data Provider:
OS: Apple
OS version: 13.5.1

Playtime (Approx):10mins in
At the time of the crash I was: During the nightmare magic phase everytime on a mass word it would freeze the app. And force it to close. Only during this boss but I can do it in a small 5 man team any more will stop it from working
Can it be reproduced?:
Yes have a video https:/**********GZ6xjsSeUXM

31-Jul-2020 11:50:23

WACKY WEEED
Jan Member 2019

WACKY WEEED

Posts: 16Bronze Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone
Model Number: iPhone 7
Location: Northern Ireland
Wifi:
Cellular: ID mobile
Data Provider:
OS: Apple
OS version: 13.5.1

Playtime (Approx):10mins in
At the time of the crash I was: During the nightmare magic phase everytime on a mass word it would freeze the app. And force it to close. Only during this boss but I can do it in a small 5 man team any more will stop it from working
Can it be reproduced?:
Yes have a video https:/**********GZ6xjsSeUXM <——YouTube link

31-Jul-2020 11:53:31

D_0_O_M_e_r
Nov Member 2021

D_0_O_M_e_r

Posts: 1,979Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: iPhone 11
Model Number: MWK92LL/A
Location: Ohio, USA
Wifi: Yes
Cellular: LTE
Data Provider: Sprint
OS: iOS
OS version: 14 Beta 3

Playtime (Approx): <10 minutes
At the time of the crash I was: Standing at the GE in a busy world.
Can it be reproduced?: Yes

13-Aug-2020 16:16:50

D_0_O_M_e_r
Nov Member 2021

D_0_O_M_e_r

Posts: 1,979Mithril Posts by user Forum Profile RuneMetrics Profile
Device name: 2018 12.9” iPad Pro
Model Number: NTJA2LL/A
Location: Ohio, USA
Wifi: Yes
Cellular: LTE
Data Provider: Sprint
OS: iPadOS
OS version: 13.6

Playtime (Approx): <10 minutes
At the time of the crash I was: Standing at the GE in a busy world.
Can it be reproduced?: Yes

13-Aug-2020 16:18:41

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