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Meller Jr
Mar Member 2020

Meller Jr

Posts: 13Bronze Posts by user Forum Profile RuneMetrics Profile
Can we update our clan banner on our RS Forums? We have a nice looking clan vex in-game but the forums doesn't update this sadly. :(

Can we do something about this?

19-Jun-2020 14:25:07 - Last edited on 19-Jun-2020 14:27:30 by Meller Jr

Ignore List
Sep Member 2011

Ignore List

Posts: 4,830Adamant Posts by user Forum Profile RuneMetrics Profile
Hey Meller Jr,

This is a bug which has sadly been around a long time... :(, it's on the list of things to be fixed but it's low priority while the web team are busy on other projects :(. There is nothing we can do but wait for jagex to fix it. See information below found in the Clan Help V2 thread.

Sicariu said:
Why won’t my clan’s motif/banner/vexillum update on our Clan Page?


There is currently a caching issue on Jagex’s end that prevents Clan Banners from updating on Clan Pages. Based on our observations, this issue began around December 2017 and has yet to be fixed.

The issue has been addressed on the forums by Mod Lyon (23 May 2018):
Mod Lyon said:
Hey there,

Frankly we're super busy with ... literally everything.. right now, hence why we haven't replied sooner.

The problem is a caching issue on our side not refreshing the banner, unfortunately there's not a solution I can give you that I'm aware of. Further, this isn't something that's going to be fixed for some time.

If there are any more updates or I'm corrected by another JMod I'll let you know. Until then I'm afraid its something you're going to have to grin and bear.

Apologies,
Mod Lyon

Another reply from Mod Lyon (22 July 2019):
Mod Lyon said:
Unfortunately, while some of the issues you've mentioned are no brainers such as fixing the clan flags, it's not something that's considered to be a priority at this time.

Hopefully we'll get some time to work on these in the future, but at the moment we're dealing with much more pressing issues which require our attention.


This post will be updated if/when more information regarding the issue is made available.
Ray
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20-Jun-2020 19:32:36

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