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2 Factor Authentication

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SadDevil1331
Dec Member 2017

SadDevil1331

Posts: 3Bronze Posts by user Forum Profile RuneMetrics Profile
So im having a bit of a i got a new phone so i lost my authentication well this account is like 10 years old and my recovery stuff is in emails that a havent used in 7 years? is there a way to reset up the authentication on my new phone?

20-Oct-2019 09:15:05

C0unterfeit
May Member 2019

C0unterfeit

Posts: 124Iron Posts by user Forum Profile RuneMetrics Profile
Hi there
SadDevil1331
,

If you are confident you are not going to be able to recover your registered email address through the provider of the email, you will need to go through the process of account recovery which involves proiving yourself as the creator of the account to Jagex, for them to manually reset your registered email. From there, you can remove your Authenticator, but the first step is to gain access to a registered email.

You can take a look here to see Jagex's support on your email being old/inaccessible.

To begin the process of account recovery, you can look through the steps laid out here.

Best of luck.

C
0
unterfeit
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20-Oct-2019 09:27:36 - Last edited on 20-Oct-2019 09:30:20 by C0unterfeit

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