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Cannot access email account

Quick find code: 408-409-109-66162988

Bobbyfowler9
Feb Member 2013

Bobbyfowler9

Posts: 9Bronze Posts by user Forum Profile RuneMetrics Profile
hi I have tried to remove the authenticator on my account to add it to my current phone, while doing this I says I need to login to my email that I used when creating the account which I don't have access to, I have tried my best to recover the GMAIL account but no joy, I have also tried to recover my account but I keeps getting dined, Im really not happy with the situation im because I have all the information for my account username,password, authenticator but when it come to the fine details of the creation of my account that the appeal requires i keep failing it, there must be something you guys can do to help me, it seems a shame that when my old iPhone finally dies I wont be able to play anymore after 10+ years of recurrent membership

29-May-2020 23:50:21

Asahel†Frost
Dec Member 2007

Asahel†Frost

Posts: 14,947Opal Posts by user Forum Profile RuneMetrics Profile
Hi Bobbyfowler9.

How quickly do the replies to your recovery requests come back? Are they immediate, or does it take an hour or so?

Are you sure you are using the correct login name for the recovery?
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30-May-2020 00:05:44

Bobbyfowler9
Feb Member 2013

Bobbyfowler9

Posts: 9Bronze Posts by user Forum Profile RuneMetrics Profile
the reply came within 5 minuets, and I know that's means I haven't given enough information but, I don't know why that is necessary considering I have full access to my account I have 1 exact day I created the account, the EMAIL for the paypal account I have always used to pay for membership, ive given the oldest password I can remember and the current one, I literally cannot do anymore, all I want is to change to email so I can add the authenticator to my current phone, as I originally said im not gonna be happy if theres nothing that can be done about this

30-May-2020 00:13:04

Malua
May Member 2006

Malua

Posts: 35,644Sapphire Posts by user Forum Profile RuneMetrics Profile
How are you going with the rest of the creation information?

Creation date: you have that
Creation location: you should know that
Creation ISP: do you know that? Ask family members to help you remember if needed
Passwords: you said you have that
Payment information: this needs to be about the earliest payment made. Even if your information is not complete, you should still know who paid, how they paid and the payers postcode and email

Also, try to send the recovery from the device and location you normally play the game from.
If you are away from that location, wait until you return.
Don't use a VPN during recovery

You need to prove that YOU created the account.
Just because you currently have access to the account does not mean you own it. You could be a hijacker, have bought the account or been given it. These types of players cannot succeed at recovery because they don't own the account.
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30-May-2020 01:54:05

Bobbyfowler9
Feb Member 2013

Bobbyfowler9

Posts: 9Bronze Posts by user Forum Profile RuneMetrics Profile
Iíll try again, but I honestly donít think I can prove the account is mine anymore than I have already, this seems very over the top considering I just want to remove a hacked email address, is there anyway you guys can look into it for me, my account would have only ever been logged into from itís creation gps,

30-May-2020 11:38:55

Malua
May Member 2006

Malua

Posts: 35,644Sapphire Posts by user Forum Profile RuneMetrics Profile
If the account has only ever been logged in from the creation address, you should say so in the Other Comments box. That is really strong evidence of your ownership.

Are you sure you are identifying the account correctly?
Put the login in the login field. Don't put the display name or an email in the login field by mistake (unless the display name is also the login).

We are all players in here, not JMods. We cannot see into your account. All we can do is give advice to try to help you to succeed at the recovery.
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30-May-2020 12:03:18

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