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All my skills are gone!

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LishyPops1

LishyPops1

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
So it's been a while since I last logged into the game. I went on OSRS just now and saw that it had been reset... which was a bit frustrating, but I saw posts about how it's fine, your skills will just be in your RS3 account. Cool!
Except I just went on there and... all my skills have been reset to level one and I have no items. Apparently it was 1,000 days since my last log in so I don't remember specifics but I know I was a level 70 odd with 1 mil. I can't believe this has happened. In 19 days I will have had an account for 5 years. So why has everything been reset??? I don't want to start over after 5 years of game play! And I can find no information at all why this would happen to BOTH old school and current. Please can someone assist me or give me the link to contact Jagex? I want my levels back! I don't even care about the items, just my skills.

12-Oct-2019 21:42:22

Malua
May Member 2006

Malua

Posts: 33,114Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
LishyPops1


I can see that your account has no game activity in RS3.
This usually means you have not logged in to the account you remember but have, instead, logged in to another account you created but abandoned without playing.

You need to use the Forgotten login support page to try to retrieve your forgotten account login.
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12-Oct-2019 22:06:07

LishyPops1

LishyPops1

Posts: 2Bronze Posts by user Forum Profile RuneMetrics Profile
Not sure why it said that, but its not true. The email is the same and always has been. The character's name was originally Rain Shine11 but I was asked to change. My account is 1,089 days old - I've done a lot of adventuring in that time. Really upset my progress has been completely wiped? And when I logged in I didn't even go to any kind of tutorial and my clothes / hairstyle was the way I left it, so.

12-Oct-2019 22:32:39

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