Forums

Follow Up Post

Quick find code: 408-409-229-66124855

Sady
Oct Member 2010

Sady

Posts: 57Iron Posts by user Forum Profile RuneMetrics Profile
Hiya guys. I posted a little under a week ago my daughter was hiut with a "bot busting" (moderate) on her prfile and also my side account as well. The ban wasl iftedo n both after 48 hours (thank you jagex :) ) but is there a way to try to submit evidence that it was a mistake as her nor I have ever, ever cheated. I DID get muted on this account (my main) years, and years ago for being immature but that is all. Her account and my side have never had any marks or issues. I have tried reddit and twitter but haven't received help. I understand with so many people that ARE botting and cheating its hard for Jagex to keep up. Wwe think bottom line what happened is her new laptop has both touch screen and the built in windows "on screen keyboard" she uses to login because she has troubles typing. Do any players on here have advice on what I can submit on her behalf and for my side account? The day before the 2 tmep bans we traded a few things for herblore/farm back and forth and I had to use the old java client on the donwloads due to my pc needing an update. Think you for any who reads and hopefully we can get to the bottom, as she and I are pretty upset the infraction still shows. She takes her account seriously and worked so, so hard for her stats and items. Again, I don't think Jagex meant this as Ive heard both touch screen and on screen keyboards CAN get flagged.. anyhow.. sorry If I posted this 6 days ago while thye were banned but not they are both good just curious. Thanks community and happy weekend. :)

12-Oct-2019 01:52:52

Sady
Oct Member 2010

Sady

Posts: 57Iron Posts by user Forum Profile RuneMetrics Profile
Hiya, just woke up thank you for the reply. Hopefully it does not happen again if it does we will have to submit. We are both a big fan of jagex youtube bot busting streams and they do always mention the people are 100% guilty so it HAS to either be touch screen or the on screen keyboard. Nothing more from them on her and the side account so no news is good news. We've both been loyal players and member subbed for years just unfortunate so many do break the rules which innocent people on occasion can get flagged. Thanks again for the reply mate. :)

12-Oct-2019 07:51:10

Sady
Oct Member 2010

Sady

Posts: 57Iron Posts by user Forum Profile RuneMetrics Profile
We did read the ink the only issue is exactly they did not say what set the bot detector off wish we did know for know we are not using any touchscreen.

12-Oct-2019 07:53:08

C0unterfeit
May Member 2019

C0unterfeit

Posts: 124Iron Posts by user Forum Profile RuneMetrics Profile
Not a problem, glad I could help. Just for your information, you might have seen this already but Jagex have given some indication of what they do/do not allow in their Message about unofficial clients.. If you've seen it you can disregard this, but if you haven't then you may find it interesting.

Have fun, stay safe, and stay secure :)

C
0
unterfeit
| RuneScape Support | Code of Conduct | Account Security |

12-Oct-2019 08:02:46

Sady
Oct Member 2010

Sady

Posts: 57Iron Posts by user Forum Profile RuneMetrics Profile
HIya, we found more info,. Both of us around teh time of the false ban did use the official (on runescape downloads page) the old legacy/java client to update our pcs we think this may have triggered the recent crack down on the non-legit ones. I hope jagex can check for us all.. we both know the rules, never had any issues ever (I did get a mute like 10+ years ago)< but thats my own fault. Ty for the support and repliesg uys hopefully we get the infraction taken off and find out exactly what went on. :)

14-Oct-2019 04:14:26

Samora Kiba
Jan Member 2008

Samora Kiba

Posts: 8,243Rune Posts by user Forum Profile RuneMetrics Profile
Don't worry, the Java client does not trigger macroing bans. Thousands of players still use the Java client :) If you are using a gaming mouse, gaming keyboard or any other tool or program that interacts with the game, you might want to double-check their settings whether they are really allowed.
~Samo

Community Helper

Member of the godless. It's not that I don't want to devote my soul to an RS god, the problem is that I can't find it.

14-Oct-2019 06:03:00

Quick find code: 408-409-229-66124855Back to Top