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Help recovering an old account

Quick find code: 408-409-439-66162874

Malua
May Member 2006

Malua

Posts: 35,632Sapphire Posts by user Forum Profile RuneMetrics Profile
Hi there
Frankeeyore


The easiest way to get back into an old account is with access to the email you registered with the account.
Do you remember that email? Do you still have access to it?
If you don't have access to the email anymore, try to recover access to it as it will be a huge help.
Your email is old/inaccessible

If you cannot retrieve the email (or maybe the account never had a linked email), your only options are to:
1. try to remember the correct password, or
2. do a recovery on the account
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29-May-2020 08:49:28

Frankeeyore
May Member 2020

Frankeeyore

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
Unfortunately I don't remember either the email or password. I don't know if I ever linked an email to it and if I did I don't know how to recover it. Might have been my sapppy emo email from back in the day but I don't know what provider it was from lol. I remembered all the recovery questions at least :P It was made over 15 years so thankfully I put easy to remember stuff there. I've just had an itch to see if it was possible to recover it. If there's any other way I can prove it's mine, I'll try to do it.

29-May-2020 08:57:47

Malua
May Member 2006

Malua

Posts: 35,632Sapphire Posts by user Forum Profile RuneMetrics Profile
"I don't know if I ever linked an email to it"

This can be found out by how the Runescape website responds when you enter the login and click that you don't know the password.
If it tells you an email has been sent to a starred out email, then you know a linked email exists.
If you get taken straight to the recovery system, then you know there is no linked email.

Passwords:
Did you use familiar words for your passwords all those years ago? e.g. dogs name/street name/school name.
Did you use the same password on other websites? Can you retrieve the password from another website?
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29-May-2020 09:11:40

Malua
May Member 2006

Malua

Posts: 35,632Sapphire Posts by user Forum Profile RuneMetrics Profile
You can try sending a message via the Forgotten login support page.
Navigation: Still stuck? -> No -> No -> Maybe we can help
This will take you to a message form to send a direct message that isn't filtered by the automated filter.

Fill the form out as best you can and use the free text box to say:
* how many years it is since you last played
* there is no linked email
* you can't remember any passwords
* if you still live at the creation address, make sure to mention that (it will be a huge help if you do)
* ask for help to recover the account
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30-May-2020 00:57:40

Frankeeyore
May Member 2020

Frankeeyore

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
Well thanks for trying. I attempted to do the message form but the reply I got back from that was just redirecting me to the recovery appeal page so they still didn't even read what I wrote to them lol I'm just going to go play Skyrim or something that works.

30-May-2020 18:44:16

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