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Jagex sided with my hacker!

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Synd5

Synd5

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I made a post a while ago about how I could not remember the email for my runescape account as I had made an email specifically for the account. So I asked support, I provided the answers to security questions, my full name, I was willing to provide my ID to prove that was my name, I had my credit card which was used to buy membership on the account, the full password that it was set to at the time and my authenticator on my phone that was linked to the account. The only thing I did not have was the username or the email linked to the account.

So I sent the support thing and got a response saying that it was not my account and someone else made the account and I just used it. I know that this was my account and it was quite annoying the certainty they said it in, since I was certain I created the account.

I made the post, about this and everyone got pissed off at me and told me it must not be my account and that support is right.

I was going to quit runescape but a few weeks later I found a feature on GMAIL where I can see previous created emails by entering my phone number in and I found the email, it was literally my name with numbers after it, the same name I provided support. Why would someone create an email with my name to make the account? So I then logged back into my RS account with the password which also included my name (its been changed) I dont understand how support didnt realize it was my account, what more should I have provided my fucking birth certificate?

I found out later that during that time I had been hacked, my authenticator was disabled which leads me to believe that a hacker actually contacted support and told them it was their account, and support sided with the hacker!

This event seriously made me lose a lot of trust with jagex, how could somebody who has some barebones information on the account disable the authenticator and take the account, when the owner of it literally cannot even get it back with all of the proof.

30-Aug-2019 07:10:01

Synd5

Synd5

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
It has actually been found out that one of the jagex team members was hacking accounts, I am starting to think I might have been a victim of it because it was a little while ago, thats the only explanation I can think of for why jagex wouldnt give me my account back.

30-Aug-2019 07:14:11 - Last edited on 30-Aug-2019 07:15:55 by Synd5

Synd5

Synd5

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I also have some more proof if anyone is interested, They seemed to believe that I had been given the account by a friend but it does not make any sense seeing as how the email that created the account is the same email.

I also had streamed myself on that account at tutorial island.

30-Aug-2019 07:34:57

Skod River
Nov Member 2009

Skod River

Posts: 7,682Rune Posts by user Forum Profile RuneMetrics Profile
If it really is your account , then should you also provide that information they needed to see you are the creator of the account.

Problem is that it seems to hijacker had/have access to your email , when that is the case , then do they have access to the front door key for your account.

Meaning they can get your password , change your password , and a lot more.

Where did you post about your issue ?

What you need to do is , to do a full recovery of your account meaning you provide information there are store on the account from creation time.
Clan : Order Of Adventurers

FriendsChat : Ooa team

30-Aug-2019 07:40:16

Synd5

Synd5

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
I had made a post on reddit after I had contacted the support with literally all of the info other then the username or email.

I got my account back through gmail because there was a feature where I could figure out my email via my phone number. Because the problem was I did not know what email I used to sign up for the account as it had been an email I created for the purpose of the account and no other reason. I had all the passwords to everything, I just couldnt remember the email name and my username.

The crazy part was that I had provided everything, creation date, emails, debit card number, the password of the account at the time etc.

Yet I still got a response from mod Athena telling me I did not own the account that a friend must have given it to me or something.

It just didnt make any sense, I had literally streams of when I was on tutorial island, I have screenshots, transaction ID's from the very first membership purchase, and still they claimed it was not my account? Literally the email that created it was my first and last name with numbers, and the password even had my name in it along with other things (its been changed)

It just didn't make any sense why I still could not get my account back even though I had all the information.
If you want to see their response I uploaded a photo of it.

https://i.imgur.com/LquKV6F.png

30-Aug-2019 07:57:20 - Last edited on 30-Aug-2019 08:01:22 by Synd5

Skod River
Nov Member 2009

Skod River

Posts: 7,682Rune Posts by user Forum Profile RuneMetrics Profile
Ahhhh that explain of why i have not seen your post.

Well reddit are not really the place to seek help for your issue , if i was you would i make a Thread in Community led account help On this page.

I know Mod Athena , and she is really a nice person and there are a lot she can do , but she can't just hand over a account , if the information which are stored on the account do not match with what you provide.

Could see she asked another J mod to look into it to see if she made any errors , so that mean your information did not CONVINCE 2 J mods it is your account.

Did you get your account back , or did you just give up hope ?

If you didn't , then would i really suggest you to do it again , and then provide all the information they ask for and even use some of what you found out.

I can't look into your account , so have no clue of what she saw and why she rejected your attempt.

But i do know Jagex will reject every attempt , if the correct information are not used.
Clan : Order Of Adventurers

FriendsChat : Ooa team

30-Aug-2019 08:14:57 - Last edited on 30-Aug-2019 09:52:21 by Skod River

Tenebri
Jan Member 2015

Tenebri

Posts: 21,160Opal Posts by user Forum Profile RuneMetrics Profile
Synd5 said:
It has actually been found out that one of the jagex team members was hacking accounts, I am starting to think I might have been a victim of it because it was a little while ago, thats the only explanation I can think


anyone that got effected by this was given everything back (something they never do other hacks) they found out and made things right.
200m all on 7/3/19
My Life after 200m xp in all Skills, Trim comp, MQC

30-Aug-2019 10:25:24

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