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ACCOUNT SECURITY

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Pescao6

Pescao6

Posts: 8,528Rune Posts by user Forum Profile RuneMetrics Profile
Most email providers have a guide for securing your email.
- GMAIL: https://support.google.com/mail/checklist/2986618?hl=en
- MICROSOFT: http://windows.microsoft.com/en-US/windows/outlook/hacked-account
- YAHOO: https://help.yahoo.com/kb/guide-secure-account-sln3516.html
- AOL: https://help.aol.com/articles/account-management-identifying-suspicious-activity
Aside from changing your email password, you should check for email filters and auto-forwards.

If someone somehow got access to your authenticator because your phone got hacked or something like that, you can disable the authenticator and re-enable it. That will generate a new authenticator code. I recommend using Authy as your authenticator app so you can better monitor what devices can see your authenticator code; you can put Authy on your phone and on Google Chrome as an app on multiple devices which is nice as well.

I just tried clicking on the link to change my registered email and got an email titled "You have requested to change your email address" right away to my current registered email from "Jagex <noreply@a.runescape.com>". Try searching for those in your email. They should go into your inbox.

If for some reason searching the email doesn't work, I'd try creating a filter for Jagex's emails so that they automatically get added to a folder (Ref).

If that doesn't work, you can always send a password reset ticket asking a JMod to change the email for you by selecting that you no longer have access to your email.

Let me know if this helps. :)
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Pescao6
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14-Dec-2019 17:15:40

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