Woke up and went to play , found out my account password was changed.. tried to reset it, figure out the hijacker had access to my email address.. so he changed the email associated to my runescape account. So now i cant reset , and i always keep getting denied when trying to submit a request.. its an old account , one of the 3 i have, already secured my email address..
tried everyway possible to contact jagex but with no results.. what should i do now? thank you in advance. Best Regards.
First of all, how long is it taking for them to deny your requests? If it's immediately, within seconds or minutes, it means that the information you are providing is completely wrong and doesn't match Jagex's records. The very first step into recovering an account is being able to pass Jagex's automated system. If you don't pass it, it's a bad sign that the details are not correct.
There is an excellent guide that tells you what type of information they are looking for when someone is trying to recover the account. I suggest you read it and it will definitely help you: Denied password resets.
mrstreownzsaid: replies are taking between 20 to 30 mins + , i tried going back in my email for as long as i could to get old transcripts and such.That's actually a good sign. This means that some of the information that you are including in your requests matches what they already have; however, as you can see, it isn't enough. Think about the oldest details you can remember and if you read that article I provided above, it gives you a thorough rundown of what details they are looking for.
For example, try to include the most you can remember regarding that account:
1. The date when you created the account. 2. The place you created the account from. That is, town/state/city/country. 3. The Internet Service Provider you used when you created the account. 4. Any email addresses that may have been linked to such account. 5. Details on membership bought, if any: credit card details, zip code, who paid for it, how it was paid, etc. 6. Early passwords used on the account.
Things like the above may aid you tremendously in getting your account back!