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hacked account , need help

Quick find code: 408-409-777-66118449

mrstreownz

mrstreownz

Posts: 4Bronze Posts by user Forum Profile RuneMetrics Profile
Woke up and went to play , found out my account password was changed.. tried to reset it, figure out the hijacker had access to my email address.. so he changed the email associated to my runescape account. So now i cant reset , and i always keep getting denied when trying to submit a request.. its an old account , one of the 3 i have, already secured my email address..

tried everyway possible to contact jagex but with no results..
what should i do now?
thank you in advance.
Best Regards.

29-Aug-2019 21:17:00

Skod River
Nov Member 2009

Skod River

Posts: 7,679Rune Posts by user Forum Profile RuneMetrics Profile
Hey Mrstreownz.

Hmmm that do sound like hijacker had access to your email :(

But since you dont have access or can't even log in on your account , then would i suggest you to look into this article :

https://support.runescape.com/hc/en-gb/articles/207217595-Hijacked-account

Follow all steps before you start a recovery , and make a new email for your account which you secure with 2fa.
Clan : Order Of Adventurers

FriendsChat : Ooa team

29-Aug-2019 21:21:00

Wynd

Wynd

Posts: 60,549Emerald Posts by user Forum Profile RuneMetrics Profile
Hey, mrstreownz.

First of all, how long is it taking for them to deny your requests? If it's immediately, within seconds or minutes, it means that the information you are providing is completely wrong and doesn't match Jagex's records. The very first step into recovering an account is being able to pass Jagex's automated system. If you don't pass it, it's a bad sign that the details are not correct.

There is an excellent guide that tells you what type of information they are looking for when someone is trying to recover the account. I suggest you read it and it will definitely help you: Denied password resets.

Best of luck!

29-Aug-2019 21:21:35

Wynd

Wynd

Posts: 60,549Emerald Posts by user Forum Profile RuneMetrics Profile
mrstreownz said:
replies are taking between 20 to 30 mins + , i tried going back in my email for as long as i could to get old transcripts and such.
That's actually a good sign. This means that some of the information that you are including in your requests matches what they already have; however, as you can see, it isn't enough. Think about the oldest details you can remember and if you read that article I provided above, it gives you a thorough rundown of what details they are looking for.

29-Aug-2019 21:29:15

Skod River
Nov Member 2009

Skod River

Posts: 7,679Rune Posts by user Forum Profile RuneMetrics Profile
Look into their deny reply and see their reason of deny and what information hint they give you that you need to improve.

I am almost certain that feedback are from a staff member , since it toke about 30 min before a deny.

Have your account been hijacked before ?

If Yes , then do you need to provide information there pre dates the first hack/hijack.

Don't re-use your breached email for your recovery (make a new one)
Clan : Order Of Adventurers

FriendsChat : Ooa team

29-Aug-2019 21:41:41

Wynd

Wynd

Posts: 60,549Emerald Posts by user Forum Profile RuneMetrics Profile
For example, try to include the most you can remember regarding that account:

1. The date when you created the account.
2. The place you created the account from. That is, town/state/city/country.
3. The Internet Service Provider you used when you created the account.
4. Any email addresses that may have been linked to such account.
5. Details on membership bought, if any: credit card details, zip code, who paid for it, how it was paid, etc.
6. Early passwords used on the account.

Things like the above may aid you tremendously in getting your account back!

29-Aug-2019 21:44:45

Wynd

Wynd

Posts: 60,549Emerald Posts by user Forum Profile RuneMetrics Profile
You should have gotten a response from a J-Mod with feedback on what type of information you are missing. Try to check what it is and provide that in your next attempt!

29-Aug-2019 21:47:07

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